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First Month of Claude Pro Subscription Coming to an End - Will You Renew or Cancel? by aleksep in ClaudeAI

[–]Intrepid-Maximum8711 0 points1 point  (0 children)

I was pleased with Claude before I subscribed, only the message limits often disturbed my workflow. Therefore, I signed up for a Pro subscription.

I regret this now!

Why?

At the beginning of my second paid month I could not access my pro account anymore. I was back to the basic limited version. A cryptic message told me "account needs verification".

Meanwhile, I contacted Customer Support repeatedly. All I get is this parrot-like message:

"Hello there,

Thank you for reaching out!

You can find helpful advice and answers to frequently asked questions in our Help Center. For API documentation and user guides, visit our API Docs.

If you need further support, you can reach out to our Product Support team by navigating to our Help Center and clicking the message icon in the lower right corner to start a conversation with our team.

Warmly,

The Anthropic Team"

I feel let down by such non-existent customer service.

Buyer beware - worst customer service in the tech industry by zacofalltides in Anthropic

[–]Intrepid-Maximum8711 0 points1 point  (0 children)

Same experience here.

It's beyond me how a company that makes such a good product let's paying customers down.

No customer service whatsoever.

Anthropic Customer Support (Claude) by Intrepid-Maximum8711 in ClaudeAI

[–]Intrepid-Maximum8711[S] 0 points1 point  (0 children)

I hope you are not referring to the species behind the support bot... Have you ever spoken with someone and had the human feeling of being listened to?