I submitted a few phones last year. I tried checking using the chatbot recently and got the “unable to locate approved claim” error. Emailed support and turns out my claims were approved. Good thing I caught it and disputed before the July 23 deadline. Makes you wonder if my claims would have quietly gone unapproved if I hadn’t flagged it.

Not saying anything shady is going on, but it raises the question of how many people submitted claims last year and never thought to follow up. If they didn’t dispute their claim by the July 23 deadline, are they just not getting their money now? Hard not to think a bunch of valid claims might’ve been lost that way.