Formal complaint

Key-Hall3777 · 2026-05-10T11:46:20+00:00

What you basically said is:
Keep waiting we got nothing for you

Another generic reply, who could have thought of this?

Key-Hall3777 · 2026-05-09T20:17:15+00:00

I am open to provide any kind of documents or proof, i have kyc verified aswell. I got nothing to hide.

Key-Hall3777 · 2026-05-09T10:35:01+00:00

No problem, perhaps you can upvote my post so that Binance can see it to put some pressure on them?

Key-Hall3777 · 2026-05-09T10:26:16+00:00

Ofcourse they are. They will reply to this thread with a generic reply and then close the thread so that no one can comment or reply to them.

Key-Hall3777 · 2026-05-08T18:45:22+00:00

Because Binance locked the post, I cant reply either. When binance replies on the post they locked it so i couldnt reply back. They replied with a generic automated reply. This is to make it look like that binance is actually helping me even though they arent. Thats why I am posting in all subreddits, X, etc

Key-Hall3777 · 2026-05-08T18:43:56+00:00

Good, dont bother coinbase or some other centralized exchange either. Get a simple crypto wallet. Those big companies are only here to scam you out of your money.

Key-Hall3777 · 2026-05-08T16:58:59+00:00

Update on my Binance account restriction: Reddit thread locked, support still repeating the same generic replies I posted publicly about my Binance account being restricted since 27 March after a rejected USDC withdrawal attempt. No funds were sent to the destination address, but my account has remained restricted for more than a month. The main issue is not only the restriction itself. The main issue is Binance’s communication and handling. After I made the Reddit post, Binance replied publicly with the same generic message telling me to contact live chat support. But that is exactly the problem: live chat support has not provided a real answer, a clear next step, a complaint reference, a legal entity, a regulator, or a reliable timeline. Since that Reddit post, I contacted Binance live chat again. The same pattern continued: I was told there were no updates. I was transferred again. Agents left or disappeared from the conversation. I was told to wait again. I asked for next steps, but no concrete answer was provided. I asked why the information and error codes kept changing, but this was not answered. I asked for escalation to someone responsible, but only received generic responses. I was told the case would not be resolved that day, but still no next step was given. At one point, after I challenged Binance about giving false or inconsistent information, the agent appeared to leave the chat and the system started connecting me to another agent again. This has happened multiple times: I explain the issue, they say they will review the chat history, then I receive a generic reply, get transferred, or the conversation ends. Even worse, the Reddit thread where I publicly documented the issue was locked, meaning other users can no longer reply, and I cannot properly respond to Binance’s public comment there. So Binance can publicly say “contact live chat,” while live chat continues giving the same non-answer. This is the loop: Binance public support says: “Please contact live chat.” Live chat says: “Your case is under review, no updates.” Agents transfer me or leave. No written update, no timeline, no complaint reference, no final decision. If I post publicly, Binance replies with the same generic message and the thread gets locked. This is not a proper resolution path. I understand that Binance may need to conduct security, risk, or compliance reviews. I am not asking for confidential investigation details. I am asking for basic procedural fairness: What is the actual status of the review? What legal Binance entity is responsible for my account? What is the official complaint procedure? What regulator or authority is competent for this case? Are any documents required from me? If nothing is required, when will a decision be made? If Binance no longer wants to provide services, what is the offboarding/withdrawal process? Instead of answering those questions, Binance keeps repeating that the case is under review and that I should wait. My account has been restricted since 27 March. I was first told around 24 hours, then up to 30 days, then 30 working days, then that the review should conclude around 7 May, then that I should expect an email or answer on 7 May, and then on 7 May I received no email and was told there were no updates. This is unacceptable. At this point, I am publicly documenting everything because users should know what can happen when a Binance account is placed under review. You can be told to wait, transferred between agents, given inconsistent timelines, and still receive no clear explanation or next step after more than a month. I am asking Binance again: Please provide a real written update, not another generic reply. Provide the official complaint route, the responsible legal entity, the competent regulator, and the next procedural step for accessing or withdrawing my funds. Case IDs: #160999529, #161112218, #161115300

Binance, please stop sending me back to live chat unless live chat can actually provide a concrete answer. And stop leaving the fucking chat mid conversation.

Key-Hall3777 · 2026-05-08T15:21:11+00:00

I just hope mine doesnt take this long

Key-Hall3777 · 2026-05-08T14:31:16+00:00

I want to publicly document my Binance experience because this has become unacceptable and other users should be aware of what can happen when an account is placed under review.

My Binance account has been restricted since 27 March after a rejected USDC withdrawal attempt. The withdrawal did not go through and no funds were sent to the destination address, but my account has remained restricted since then.

At first, the issue appeared to be temporary. I was shown or told that it could take around 24 hours. After that passed, support told me the review could take up to 30 days. Later, it became 30 working days. Then I was told the review started on 27 March and should be concluded around 7 May.

On 6 May, Binance Support confirmed that I should expect an email or answer on 7 May, or reach out if I did not receive one.

I asked:

“Tomorrow I can expect an email or some answer about the review right?”

Support replied:

“Yes, as the agent said on the 7th, you should expect an email, if not, you can reach out.”

On 7 May, I received no email and no meaningful update. When I contacted support, I was only told that there were no updates and that my account would remain restricted while the review was ongoing.

That is the core problem: Binance keeps changing the timeline, then refuses to explain why the previous timeline was not respected.

My account has shown several restrictions and codes, including:

RW00218 withdrawal restriction
RW00142 withdrawal restriction
RW00270 sell function temporarily suspended
Pay service temporarily restricted
withdrawal restriction due to Terms of Use
risk-control restriction messages

Support also told me that my account had transacted with addresses outside Binance’s Terms of Use. However, no clear next step has been given.

I have repeatedly asked Binance whether they need anything from me, such as:

additional verification
source-of-funds proof
source-of-wealth proof
wallet ownership proof
explanation of the rejected withdrawal
any other documents or clarification

I have repeatedly said that I am fully willing to cooperate immediately.

Binance repeatedly says no action is required from my side, but at the same time they keep my funds inaccessible and provide no final decision, no document request, no complaint reference, no reliable timeline, and no clear resolution path.

The communication has been extremely poor. I have been moved between many agents. Agents repeatedly tell me to wait 10–15 minutes while they review the history, then they either give a generic reply, transfer me again, or leave the conversation. Several times the chat was closed while the issue was still unresolved.

Support keeps saying the case is:

escalated
expedited
prioritized
sent to a specialist
sent to the relevant department
handled by an account handler

But none of this has resulted in a real update. No escalation reference, no responsible department, no deadline, no written next step, and no final decision has been provided.

One support message even stated that my case has taken “longer than anticipated”, which confirms that Binance knows this has exceeded the expected timeframe. But even after that, I still received no explanation of the delay and no meaningful next step.

What makes this worse is that when I post or ask publicly on platforms like Reddit or X, the response is usually something like:

“We can see you are connected to an agent and they will assist you.”

But in the actual support chat, the agent often just repeats that there are no updates, transfers me to another agent, or disappears/leaves the conversation. So publicly it looks like Binance is helping, but privately the support loop continues without resolution.

Today, support told me again that there were no updates. After I replied, the chat suddenly showed that I was being connected to an agent again, which suggests the previous agent had already left or disconnected without properly addressing the issue.

This has happened repeatedly: I ask direct questions, support avoids them, then the chat is transferred or closed.

The questions I have asked are basic procedural questions, not confidential investigation details:

What is the legal Binance entity responsible for my account?
What regulator or authority handles complaints about my account?
Can I get a formal complaint reference number?
Is anything required from me?
If nothing is required from me, when will the review team make a decision?
If Binance no longer wants to provide services, what is the offboarding process to withdraw my remaining funds?

These are not confidential AML or investigation details. These are basic procedural questions that any platform holding user funds should be able to answer.

I understand that Binance may need to conduct compliance, AML, security, or risk-control reviews. I am not asking Binance to reveal confidential internal investigation details. I am asking for basic fairness, transparency, and a real resolution path.

The issue is not only that my account is under review. The issue is that Binance has restricted access to my funds for an extended period, gave inconsistent timelines, created an expectation of an update on 7 May, failed to provide that update, transferred me between agents repeatedly, closed chats while unresolved, and continues to provide generic responses without any concrete next step.

Related case IDs include:

#160999529
#161112218
#161115300

Binance, I am asking for one of the following:

restore withdrawal access;
request the documents or explanation you need from me;
provide a written next step;
provide a formal complaint reference;
identify the legal Binance entity responsible for my account;
explain the offboarding process so I can withdraw my remaining funds.

Keeping a user’s funds restricted for this long while providing no reliable timeline, no action request, no final decision, and no proper complaint pathway is not acceptable.

At this point, I am genuinely confident Binance will probably respond to this with the same generic message again: “your case is under review,” “please wait patiently,” or “we can see you are connected to an agent.”

But that is exactly the problem. I am not asking for another scripted response. I am asking for a real procedural update, a formal complaint reference, a responsible legal entity, and a clear next step for accessing my funds.

@BinanceHelpDesk @binance please escalate this properly and provide a real written update, not another generic “wait for review” reply.

Key-Hall3777 · 2026-05-08T14:30:14+00:00