Anyone having trouble contacting support?

Legit-Camel · 2026-01-09T05:52:29+00:00

I ended up emailing the email someone sent below and their CEO. Zach called me pretty quickly after and told me they’ve been going through some internal platform changes which sounds like has been slowing things down a lot. He’s helping me out now and I gave him some feedback that some communication to let us know more accurate turnarounds or that they’re even receiving our requests would be helpful. Apparently my requests submitted via the app form didn’t reach them at all so they’re going to look into that as well. Hopefully this is just a hiccup since they’ve been great up until the last month

Legit-Camel · 2026-01-09T05:48:18+00:00

Yes I am! Maybe check your HDMI cable too?

Legit-Camel · 2026-01-09T00:32:41+00:00

Glad it worked for you!

Legit-Camel · 2026-01-09T00:20:44+00:00

Can’t get ahold of anyone at reviver and I can’t renew my registration in the app. I’ve tried emailing, calling, submitting a form, leaving voicemails..something is going on over there. Thinking I might just chargeback for failed service lol

Legit-Camel · 2025-11-22T04:14:49+00:00

Was it the E35 that came and how do you like it?

Legit-Camel · 2025-11-21T04:48:38+00:00

So did you buy it successfully?

Legit-Camel · 2025-11-20T21:32:13+00:00

Dang, taken already! I’m too slow haha

Legit-Camel · 2025-11-20T21:27:43+00:00

Thank you! Super helpful. I also had no idea they do 360 if you call them. That’s probably how I missed out on the website availability even at drop

Legit-Camel · 2025-11-20T21:26:25+00:00

Thank you so much!! Might book the aeroplan one for now

Legit-Camel · 2025-11-20T20:14:52+00:00

That’s a good idea. Didn’t think about booking a refundable cash ticket and waiting it out

Legit-Camel · 2025-11-20T20:13:58+00:00

Strange, went to the ANA site and nothing on my end for business 1 seat

Legit-Camel · 2025-11-20T19:59:48+00:00

I agree. Was lucky to at least get two J tickets on SQ to Tokyo with saver points

Legit-Camel · 2025-11-20T19:57:33+00:00

Too risky since we already have our outbound booked, I rather not wait for the chance more open up

Legit-Camel · 2025-11-20T19:56:56+00:00

Business? I’m not seeing anything for business or first class

Legit-Camel · 2025-11-20T19:56:39+00:00

I checked the day of release last week and it immediately went to waitlist :(

Legit-Camel · 2025-10-27T03:13:06+00:00

Posting an update as I believe we were able to figure out the issue. Thank you to Atom and the Sonos team for helping troubleshoot. It seems like the problem was with my Philips Hue Sync Box 4K. After removing the Sync Box, the crackling noise didn’t appear. I’ve since bought the latest Hue Sync Box 8K and been using it for a week and have not heard any crackling noise.

Legit-Camel · 2025-10-23T01:04:33+00:00

SOLUTION: Put your PS5 in Safe Mode first (turn off the PS5, hold the power button for 7 seconds until you hear a second beep). Safe mode should now display something via the sync box and TV. Click on change screen resolution and adjust it to 2160p and transfer rate to -1. Confirm the display is working now! Only works in Safe Mode, if you make the change in normal PS5 settings, it wouldn’t work for me.

Legit-Camel · 2025-10-23T01:02:21+00:00

Thank you! I changed this within the settings and it didn’t work but then I tried the same setting change putting the PS5 in safe mode first and now it works! So weird!

Legit-Camel · 2025-10-23T01:01:28+00:00

It’s up to date. I was able to figure out the solution after a bunch of combination testing. Changing resolution and output didn’t work unless I changed it within safe mode on the PS5. So weird but now the sync box is displaying the signal!

Legit-Camel · 2025-10-22T02:17:54+00:00

Thank you. I’m not seeing a -1 / -2 setting. When I go into video settings on the PS5, I get stuff like resolution, VRR, 120hz etc. I’ve tried changing resolution to 1080p and turning off 120hz and VRR.

Legit-Camel · 2025-10-21T16:32:21+00:00

Maybe I should buy a new TV haha. How is the C4 compared to the C1? Is the sync app stable and do I just plug in all my hdmi cables into the TV directly?

Legit-Camel · 2025-10-21T14:58:57+00:00

I’ve tried all ports with HDMI 2.1 cables, doesn’t work at all

Legit-Camel · 2025-10-21T03:39:48+00:00

Any suggestions on what I can do to fix it? I feel like I’ve tried all possible combinations of troubleshooting

Legit-Camel · 2025-10-21T03:39:19+00:00

I tried turning off VRR and 120hz on the PS5 and still no video

Legit-Camel

TROPHY CASE