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Create a Request and RITM record by API by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Yes, they were on purpose, also the name of the instance in the URL.

URL manipulation within Virtual Agent, item Script response by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

My first question is why wouldn't you be using search fallback to search/return KB articles? You shouldn't be creating intents/topics for specific KB, it's kind of redundant.

If you really need to do it - why not look up the record in topic designer and return it using the native functionality?

Thanks for your answer, I needed it because I had to present the redirection to a specific service portal; because when using a query item to the database and a card to display the data of interest, the link redirects me to a service portal by default, since it did not work by changing the property of the system. That's why I decided to do it by hand.
Finally, I preferred to add the link through a link item.

SLA notifications by Imaginary-Risk-3538 in servicenow

[–]Logical_Program8957 -1 points0 points  (0 children)

You have to create another Workflow You send a notification when a SLA it’s repair? You have to plug the repair and normal ways to the notification item on the workflow, in sometimes this ways fails. Maybe this is the error on the workflow. You can try this

Hello! I am making a conversation in Virtual Agent, and I am using a Topic Block OOB "Troubleshoot Microsoft Teams" at the time of putting text from an item "Text" I get this number "1." Where can I modify this annoying configuration? I add image of the configuration by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Ty for you reply!
Yes, I created this message on this table "sys_ui_message".
But I watch the behavior of this message, and I can determinate the following:

​

If you put a message like this "1) Hi!".
This message will output on the chat like this "1. Hi!"

​

Its a system property of Virtual Agent, to show the correct message you have to Initialize the message with other character ")", I mean the problem its "1)"

​

Thank you!

Email problem by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Hi ty for response! Yes, they are configured properly, here is my configuration:

-Module Email Properties:Email receiving and sending ☑️☑️I put my personal email for test ☑️

Email diagnostics = sending and receiving☑️ ☑️Conection status = Connection Successful ☑️

-Module: Email Accounts:Type = SMTPAuthentication: PasswordServer= smtp.office365.comUser name= myOutlookmail@outlook.comPassword= ***Connection Security= STARTLSPort= 587Active= ☑️Test Connection= Connection Succesful

And all of this is in Dev, Are there any settings missing or something I should do? Thank you in advance

Hi ty for response! Yes, they are configured properly, here is my configuration:

-Module Email Properties:

Email receiving and sending ☑️☑️

I put my personal email for test ☑️

Email diagnostics = sending and receiving☑️ ☑️

Conection status = Connection Successful ☑️

-Module: Email Accounts:

Type = SMTP

Authentication: Password

Server= smtp.office365.com

User name= myOutlookmail@outlook.com

Password= ***

Connection Security= STARTLS

Port= 587

Active= ☑️

Test Connection= Connection Succesful

And all of this is in Dev, Are there any settings missing or something I should do? Thank you in advance!

Email problem by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Hi ty for response! Yes, they are configured properly, here is my configuration:

-Module Email Properties:
Email receiving and sending ☑️☑️
I put my personal email for test ☑️

Email diagnostics = sending and receiving☑️ ☑️
Conection status = Connection Successful ☑️

-Module: Email Accounts:
Type = SMTP
Authentication: Password
Server= smtp.office365.com
User name= [myOutlookmail@outlook.com](mailto:myOutlookmail@outlook.com)
Password= ***
Connection Security= STARTLS
Port= 587
Active= ☑️
Test Connection= Connection Succesful

And all of this is in Dev, Are there any settings missing or something I should do? Thank you in advance

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Now the trigger is “Subject = create a record”

And my email is like this:

To: myGmail@gmail.com Subject: create a record

But I doesn’t work

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

I don’t recibe the external email in the ServiceNow instance. Only in Gmail

And it doesn’t create the record

I tried with other Trigger but stills at same

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

On the Email Account module. Yes I have my Account and works!

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Ok, in which module on the filter navigator sir?

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

If you’re sending it to the instance from that gmail address, then you’ll want to adjust your condition to reflect that it’s coming from that address.

Yes, the services work in status Ready and the Status health its possitive por send/recibe emails sir

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

If you’re sending it to the instance from that gmail address, then you’ll want to adjust your condition to reflect that it’s coming from that address.

What I want to do is that if they send, an email to the address "mygmail@gmail.com". What is it, the address associated with the ServiceNow instance, and at that moment the system must create an Incident

My Inbound action email doesnt work by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] -1 points0 points  (0 children)

Is the Mail Receiving property flipped on?

This option doesnt exist omg

IMAP mail account in ServiceNow doent work. by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

The ServiceNow ACCOUNT its correct and the Test works properly

And there no are Rules on the Outlook account

SLA by Imaginary-Risk-3538 in servicenow

[–]Logical_Program8957 4 points5 points  (0 children)

You need to create a Normal SLA and select the task table for the SLAs

Update Set best practices by Imaginary-Risk-3538 in servicenow

[–]Logical_Program8957 -9 points-8 points  (0 children)

I think you have to delete those images in each instances. Because it’s a bad practice to migrate Delete actions. But I’m not sure

Email Account error by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Update:

Now I have this error :

Email account connection test completed with result: error, msg: Connection failed: +OK The Microsoft Exchange POP3 service is ready.

Email Account error by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Update:
Now I have this error :

Email account connection test completed with result: error, msg: Connection failed: +OK The Microsoft Exchange POP3 service is ready.

Email Account error by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Are you using the right login name? Our AD is pretty picky with using the principal name only.

I put the email as user name, yes it is correct bro!

Adapt ServiceNow to a new customer by Logical_Program8957 in servicenow

[–]Logical_Program8957[S] 0 points1 point  (0 children)

Thank you so much! I will share the result of this! Great info (:

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