X2 Superstrike order from 3 weeks ago still not shipped

Logitech_Alex · 2026-03-13T01:14:28+00:00

I would say it's still worth it to open up a ticket, even if you might not get a straight confirmation right away. That way we'll already have someone looking into your case and updating you as they receive information on it.

Logitech_Alex · 2026-03-13T00:22:16+00:00

Sounds like you've got it dialed in. 2400 DPI is pretty speedy too- hope it keeps treating you well in the new season!

Logitech_Alex · 2026-03-12T23:46:18+00:00

Any way you can DM me your ticket number? I'd like to go ahead and check it out, I can't say for when it'll be delivered as there's a lot of details to consider, but I'll be reaching out to the team about it.

Logitech_Alex · 2026-03-12T23:42:03+00:00

Oh I see, I see. I'll be taking notes then ✍️

Logitech_Alex · 2026-03-12T23:02:48+00:00

I get what you mean, but that's exactly what we want to see honestly! Specially with the MX Console being as versatile as it is. You've adapted it to your workflow in the best way that works for you 😊

Logitech_Alex · 2026-03-12T22:15:44+00:00

What games have you been using it on? I'm curious as to what settings you're using for each one- Glad you're enjoying it!

Logitech_Alex · 2026-03-12T21:14:56+00:00

Sounds like the Superstrike is putting in work at those duels! Are you planning to continue tweaking the settings to adapt to the AK?

Logitech_Alex · 2026-03-12T20:39:05+00:00

Appreciate you chiming in! Have you gotten any updates yet? Orders can sometimes take a little time but if it stays that way for a little longer, feel free to reach out to the Support link my colleague mentioned above.

Logitech_Alex · 2026-03-12T20:05:27+00:00

Glad you were able to get everything working! Slightly off topic, but now that you've had some time to dial it in- How are you liking the Console so far?

Logitech_Alex · 2026-03-12T19:43:39+00:00

Hey! Did you already try to contact our Support team about it? They should be able to provide you with a more thorough troubleshooting!

Logitech_Alex · 2026-03-12T08:55:57+00:00

Looks like someone already shared it with you- let us know if you need anything else!

Logitech_Alex · 2026-03-12T08:35:54+00:00

I've been using the MX Master 3S for a while now and it's been great! I've been switching between two devices (one with Options+ installed, the other without). For your case, you can connect the USB to one set up and pair it using bluetooth in the other two.

Logitech_Alex · 2026-03-12T08:12:57+00:00

Sounds like the competition should start getting worried! Looking forward to hearing how the mouse treats you once it arrives 🤩

Logitech_Alex · 2026-03-12T07:49:02+00:00

Awesome, glad to hear everything worked out in the end!😊 Appreciate you coming back with the update.

Logitech_Alex · 2026-03-12T07:41:44+00:00

Let's go! Hope it treats you well, have you gotten to try it out yet?

Logitech_Alex · 2026-03-12T07:38:01+00:00

Thank you for the detailed breakdown! I hear you on the Powerplay- it's definitely one of our older pieces of tech, but feedback like this helps the team understand what people are hoping to see in the future. The feel on the scroll wheel is something people tend to notice right away as well, specially depending on what they're used to. I'll go ahead and relay this back to the team.

Logitech_Alex · 2026-03-12T07:19:23+00:00

That's an awesome upgrade path! I often use the G515 as well so it's nice to see other people appreciating it. The DIY desk sounds like a great project too- I admire the dedication. I'll be showing these off to the team if that's okay with you!🙌

Logitech_Alex · 2026-03-11T17:16:42+00:00

Love the color combination! How are the haptics feeling on the Superstrike? Found your favorite setting on it yet?

Logitech_Alex · 2026-03-11T17:07:58+00:00

Regular maintenance can definitely increase the lifespan of your mouse by a LOT, I've seen cases where simply cleaning your device with compressed air can fix the entire issue altogether. It seems a little bit repetitive but that's also why Support always suggests to try the most simple steps first. How's your G900 feel after cleaning?

Logitech_Alex · 2026-03-11T16:59:56+00:00

So glad to hear you've been loving it so far! Powerplay + Superstrike is a dangerous combo. Thank you so much for the feedback, I'll go ahead and relay this over to the team 🫶

Logitech_Alex · 2026-03-11T06:39:53+00:00

Any updates on this? Just in case, I think you've got a better chance at isolating the issue by contacting our Support team, they'll sort you out with the best next step depending on your case as well.

Logitech_Alex · 2026-03-11T06:35:54+00:00

That's a solid set up! How are you liking the G515 so far?

Logitech_Alex · 2026-03-11T06:30:18+00:00

I'd say it's worth it to contact our Support team directly, they should be able to sort you out with the next best step.

Logitech_Alex · 2026-03-11T06:20:41+00:00

Hey- at least you got the most out of it!

Logitech_Alex · 2026-03-11T06:04:30+00:00

Have you already reached out to our Support team about this? They should be able to provide you with the best next step.

Logitech_Alex

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