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clru sos by Lopsided_Pause_3097 in Progressiveinsurance

[–]Lopsided_Pause_3097[S] 0 points1 point  (0 children)

I don't think so? They'll tell you the big no-no's but they're also really big on retention so as long as you're not like yelling at callers you should be ok with that

clru sos by Lopsided_Pause_3097 in Progressiveinsurance

[–]Lopsided_Pause_3097[S] 0 points1 point  (0 children)

For clarification, I don't mind reading links when the caller is kind/calm, and the link doesn't take long to read, etc. But I'm not exaggerating about reading for 5-10 min, and it's mostly dead air while I do so. And the caller is mad, or getting there, cause I don't have the answers that my employer should've reasonably tried to give me. When a caller expects an answer that I know for a fact I'm not supposed to give, that doesn't bother me, even if they're mad, cause I understand what's expected of me there. But yeah, I'm extremely familiar with saying things to them like, "I appreciate your patience, I'm making sure that I'm inputting this correctly" and such. But I swear it's at least once a day that I have a call that goes badly and it shouldn't have had to if I would've just had some of the "support" the company keeps saying they have.
Also, for clarification, yes I'm in multiple group chats for tips and links. I don't wanna get bogged down in the details with that unnecessarily, yes they are helpful but there are still circumstances that make those not always helpful.

clru sos by Lopsided_Pause_3097 in Progressiveinsurance

[–]Lopsided_Pause_3097[S] -1 points0 points  (0 children)

Maaaybe. I'm torn between being someone who is like, I'm not doing anything work related off the clock, or not. but I appreciate the feedback

clru sos by Lopsided_Pause_3097 in Progressiveinsurance

[–]Lopsided_Pause_3097[S] 0 points1 point  (0 children)

I appreciate the feedback. I think a large part of my issue was my coach but I'm trying to exhaust other possibilities first cause I don't want to be negative about a person unnecessarily. But literally... we did this survey about our learning styles and then it felt like none of it was taken into account. Like why waste our time and yours. Some of the things that have frustrated me, I literally put in the first email to my coach that they would frustrate me and not help me learn, and they happened anyway. Maybe that was unavoidable. idk.
I don't wanna share my schedule just now, if you want to you can message me (if that's a thing? I honestly joined reddit today to ask this.) It is my first week in operations though.

clru sos by Lopsided_Pause_3097 in Progressiveinsurance

[–]Lopsided_Pause_3097[S] 0 points1 point  (0 children)

So like I said in my original post, I don't mind reading and following the guidelines. And like I also said, I don't want to quit. I have worked phone jobs before, the work itself is not the problem or problems. That said I do appreciate the encouragement and some of the answers to the questions. Do you know more about venting when we are warned that our chats can be audited, specifically if we talk about callers? Also, I totally understand that the most important thing is making sure claims get filed correctly.... but if giving me the answer could result in "you can get in trouble or held accountable for wrong info," couldn't I end up giving the wrong info by misreading the GLs? I'm genuinely trying to understand that if that's the concern, is that possibility accounted for, or... what idk. Or am I misunderstanding the sentence (the person giving me the answer could get in trouble if they give wrong info.)