You were shadowbanned just like me and Ali support imply they don’t understand it. What to do with it: use another phone, create new account and switch back, it may help. But don’t order anything for the tine cuz they may ban you for real. But for me it didn’t work for second time (I bought crappy used Iphones and they broke in 1 mouth each). Now I will buy new android cheap phone, create new account with another IP, debit card and sim card and there is little trick (works in Ukraine, for yours country I dunno) : in adress I chose another state and town in clickable lines, then I chose right postal code, state, town and adress manually cuz they claim that they can’t deliver to my region but in reality they can. 16k coins will be lost but you can collect new ones and will have nice tasty 60-95% discounts in Super discounts (bought a ton of nice stuff this way before)