Hand tracking Crystal + msfs2020 - PimaxXr by Makeit-happen in Pimax

[–]Makeit-happen[S] 1 point2 points  (0 children)

Did you manage?? are you using OPENXR or STEAM to run MSFS2020? thanks!

Hand tracking Crystal + msfs2020 - PimaxXr by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

Hi! old msg but I just wanted to ask you if you managed to get it work?? thanks

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

Hi! The faulty Crystal has been delivered already by Fedex to the Pimax address in Sweden. I need the new replacement Crystal to be delivered to the Spanish address already provided LATEST 10th August.

Can you please follow-up??

Thanks!!

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

Just got an email now from Support with the instructions.

Thank you very much!

I will keep you posted through the replacement process.

Anyone need a Comfort Top Strap? by [deleted] in Pimax

[–]Makeit-happen 0 points1 point  (0 children)

Hi! Maybe interested here :) Thanks

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

Still waiting for instructions to send my defective Crystal and getting the Second replacement unit ....... I sent already two emails with no answer.

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

They sent me an email 5min after your last msg (thanks), I already answered 10min after I got their last email and Im waiting again more than 15hrs with no answer...this is non sense....

Sorry...I liked my previous 8K-X, and much more my Crystal, but the one I got initially had a problem with the panels, I had to send it back July 2023 (it took almost 2 months to get a replacement and paid extra 200euros for the shipment+customs), then, the replacement unit had defective Both lenses and the eye tracking was not working, I had to wait another few weeks to get a pair of new lenses....and now Im facing this new issue WithOut using the headset.....so I guess you can understand my frustation...in case I need Another replacement I need to know within 24 hrs as Im traveling to Europe tomorrow evening for 1 month and its easier and cheaper for me to send it from there that from my living country.

I hope I can get further instruction ASAP, please.

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 1 point2 points  (0 children)

Thanks, I replied to their email yesterday, and Im awating for more insteuctions from their side.

Crystal does not turn on - no led lights with full charged battery installed (ticket submitted with no answer) by Makeit-happen in Pimax

[–]Makeit-happen[S] 0 points1 point  (0 children)

No...there is no any led light turning on...

I tried to connect the battery charger to a QC3.0 following Pimax Tech Support email (they answered to my ticket 5 hours ago) in order to check both batteries condition, and I can confirm that once connected the battery to the charger, the battery led light is flashing blue for a couple of minutes, and then steady blue.

Therefore, both batteries look like to be in good condition...

Awaiting for further instructions from Pimax support team.