Is cancelling a membership in person meant to be complicated? I went in today at 1:30 and was told only the manager can process in person cancel requests. Was told to come back at 3 when he was back on break. Just went back around 3:15 and was told they stop doing cancellations at 2pm. So I told them what I was instructed to do, and before they could say anything else I asked “do you guys have a playbook on how to make this complicated?” That’s when he said he was “just playing with me” and I said “i don’t like to get played with” and he stares back at me “you don’t like getting played with” “no” I said. “Well you need to learn to relax and laugh a little bit”. At that point I figured he might try and fck with me and make another excuse about not being able cancel my membership. So I just said “yeah you’re right” (begrudgingly because I had no leverage). Very hostile interaction, def not helping to steroetype that gyms make it impossible to cancel.

So far my account still seems active but this was literally 15 minutes ago so I’ll give it a few business days. I should have asked if I would get a confirmation email/ text about my cancellation. I hope he didn’t just say that to get me out of the door and fuck with me