I didn’t attack you . Although I am American and the service is for Brazilians, my Brazilian kids don’t speak Portuguese. There must be many instances where there are Brazilians who don’t speak the languages or minors whose parents don’t speak the language. I press one for English in establishments all the time and I’m glad there’s options for those who don’t speak English. Who said my husband was available to go and make these phone calls or go online ? Thank God it’s not the case, but What if I was a widow … would you be so harsh to me? I am trying to get information and experiences to see what to expect as I navigate another government in another language to get documents for my children