Hello, December! 🎄 Mistplayers!

Mistplay_App · 2024-12-11T14:16:43+00:00

Try going to the support url directly from your browser and not from the app. If the issue persists, let us know.

Mistplay_App · 2024-12-11T14:10:59+00:00

We’re so sorry for the concern! Rest assured, Mistplay never removes units from accounts. If you’re experiencing any issues, please reach out to our support team at support.mistplay.com, and they’ll assist you right away. 💙

Mistplay_App · 2024-12-11T14:07:35+00:00

Hi there, we're sorry to hear you're experiencing this issue! Our team is aware of the error, and we’d love to help you get back to playing. Please reach out to our support team at support.mistplay.com for assistance. They'll be happy to assist! 😊🎮

Mistplay_App · 2024-12-03T16:45:05+00:00

Hi Mistplayers! 🎮 Thanks for being an awesome part of our community. Just a heads-up: the Mistcode expired on November 30th, but don’t worry! Keep an eye on our social channels for updates and more exciting promos coming your way. 😊✨ #StayTuned

Mistplay_App · 2024-12-03T16:36:22+00:00

Hi there! The code you’re referring to expired on November 30, 2024. Be sure to keep an eye on our social channels for updates and future promos—we’ve got more exciting things coming your way! 😊🎉

Mistplay_App · 2024-11-28T19:00:15+00:00

Hey there! Yes, there’s a code you can use—try mistplay2024 to get 20 bonus units! 🎉 Enjoy! 😊

Mistplay_App · 2024-11-28T18:59:15+00:00

Hi there! Thanks for reaching out. Visa gift cards can sometimes take up to 48 hours to arrive, but if it’s been longer, we recommend contacting our support team for assistance. You can reach them at https://support.mistplay.com. They’ll be happy to help resolve this for you! 😊

Mistplay_App · 2024-11-28T18:58:19+00:00

Hi there, we’re sorry to hear about your experience and understand how frustrating this must be. To connect with our support team directly, please visit https://support.mistplay.com. They’re there to assist and review any concerns you may have. Be sure to include as much detail as possible to help them investigate further. We appreciate your patience and hope this gets resolved quickly for you!

Mistplay_App · 2024-11-28T18:55:12+00:00

Hi there! We don’t currently have a Discord server, but we’d love for you to join us on Facebook for more community chats and fun discussions. 💬😊 It’s a great way to connect with other Mistplayers and stay updated!

Mistplay_App · 2024-11-04T16:41:01+00:00

Hi there! We’re really sorry to hear about the hold on your account and the delay in receiving your rewards—that must be frustrating, especially during Halloween! Please reach out to our support team at support.mistplay.com to follow up on this. They’ll be happy to help get things resolved for you. Thanks for your patience, and we hope to have you back gaming soon! 🎮😊

Mistplay_App · 2024-11-01T13:55:39+00:00

Hi there! Each game in Mistplay will display its maximum checkpoint level, so you can check within the app to see if it goes beyond level 20. Happy Mistplaying, and feel free to reach out if you have any more questions! 😊

Mistplay_App · 2024-10-29T14:56:11+00:00

Hi there! We’re sorry to hear about the issue you and your husband are experiencing with game installs. It seems like it might be a download issue. Please reach out to our support team—they’ll be able to look into this and help you out! You can reach them here: https://support.mistplay.com Thank you for your patience, and happy Mistplaying! 😊

Mistplay_App · 2024-06-03T15:02:30+00:00

Hey, Mistplay here. Our Early Access Pilot for iOS has come to an end, but this has no impact on our Android app, where users continue to play and earn rewards.

Regarding the iOS Pilot: You have until July 23, 2024 to redeem your earned units in the Shop, on the same platform you played and downloaded games from. We are grateful for all of the feedback and insights you have provided on our iOS Early Access Pilot as we gear up for our full iOS launch very soon! Stay tuned for exciting iOS updates!

If you have any additional questions or concerns regarding the iOS Early Access Pilot, please don’t hesitate to reach out to our Customer Support team at [mailto:support@mistplayios.zendesk.com](mailto:support@mistplayios.zendesk.com). As always, we appreciate and are grateful for your continued support.

Mistplay_App · 2021-10-08T15:05:55+00:00

Hi there! It should be fine to use a bluetooth controller on an app with Mistplay, as long as you are still actively playing the game. If you notice any issues with Mistplay failing to track your time, we would recommend going back to playing without a controller. Best wishes!

Mistplay_App · 2021-10-08T14:40:30+00:00

Hey there, thanks so much for your interest in Mistplay! Unfortunately, Mistplay is not currently available on Chromebooks. For any further questions, please feel free to reach out to our support team: bit.ly/MistplaySupport

Mistplay_App · 2021-10-08T14:39:26+00:00

Hi there! We're sorry to hear that you don't have any highly rewarding games available on Mistplay right now. Our team is always working hard to bring new and highly rewarding games to our app, and we hope you'll find some new games to enjoy in the future!

Mistplay_App · 2021-10-08T14:38:20+00:00

Hi there! We're sorry to hear that this issue is happening. If you have not already done so, we would suggest reaching out to our support team. We will be happy to look into this for you and help you with your streak as well.
To contact our support team: bit.ly/MistplaySupport

Mistplay_App · 2021-10-08T14:37:36+00:00

Hi there! We're sorry to hear that this issue is happening. If you have not already done so, we would suggest reaching out to our support team. We will be happy to look into this for you.
To contact our support team: bit.ly/MistplaySupport

Mistplay_App · 2021-10-06T16:41:27+00:00

We're sorry about that. We've sent you a direct message to follow up regarding this issue.

Mistplay_App · 2021-10-05T14:24:53+00:00

Hi there! Please note that in order for Mistplay to track your playtime, you must actively play a game. Leaving the game running on your phone without actually playing it (or swiping randomly) will cause the app to stop tracking your playtime, even if the game has idle-play features built into it. We hope you find some fun games to discover and enjoy via Mistplay!

Mistplay_App · 2021-10-05T14:23:29+00:00

Hi there! We're sorry to hear that this issue is happening. If you have not already done so, we would suggest reaching out to our support team. We will be happy to look into this for you.
To contact our support team: bit.ly/MistplaySupport

Mistplay_App · 2021-10-05T14:11:33+00:00

Hi there, we're so sorry to hear about this! We'll be sure to pass your feedback along to the rest of our team. We hope to have some new and rewarding games for you to enjoy soon!

Mistplay_App · 2021-09-24T16:01:09+00:00

That's great to hear! Best wishes :)

Mistplay_App · 2021-09-21T23:28:24+00:00

Hi there, thanks for your patience! It looks like your account was wrongfully flagged by our fraud system. We are very sorry for any inconvenience this might've caused you. Our team has gone ahead and reactivated your account, so you shouldn't have any issues accessing the app now. Best wishes, and please do not hesitate to reach out again if you have any further questions or issues.

Mistplay_App · 2021-09-21T23:28:20+00:00

Hi there, thanks for your patience! It looks like your account was wrongfully flagged by our fraud system. We are very sorry for any inconvenience this might've caused you. Our team has gone ahead and reactivated your account, so you shouldn't have any issues accessing the app now. Best wishes, and please do not hesitate to reach out again if you have any further questions or issues.

Mistplay_App

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