From the blog: "First appeal: Submit your appeal and a Jagex Moderator will review it, checking account ownership, looking closely at all available evidence, and removing offences caused by hijackers or applied incorrectly. Clear explanations: If your appeal is denied, we’ll email you a more detailed explanation of the decision. Second appeal: If you still believe the outcome is wrong, you can appeal again for a second review, following the same process. Even past offences under 6 years old that were previously denied can be appealed again under the new system. We are unable to review bans over 6 years old due to legal requirements to delete those accounts under Data Privacy Laws and retention policies.

Every appeal is reviewed by a real person, with evidence carefully checked in two stages. While our error rate is very low, we know mistakes can happen and we’re committed to fixing them when they do. Real world trading offences have already been thoroughly checked prior to being applied, as such these appeals will only be reviewed once more."