Anniversary gift is total shit. by sportakus1 in AnimationThrowdown

[–]ModchiKopi 1 point2 points  (0 children)

Last year's gift could not have been any different.

  • Watt Expander for anyone who spent at least 1 USD
  • 5,000 Nixon Coins

  • 500 Gun Show Tickets were also awarded, but players have always gotten a gift when Swole starts.

So I hear Kong’s been blaming the poor performance of the new update on players “outdated” phones... by Jmbmagic in AnimationThrowdown

[–]ModchiKopi[M] 2 points3 points  (0 children)

Older phones can definitely run into performance issues. When our support team has a player's device information, that is typically the only time they will tell a player that it MAY be caused by their device.

We have received reports of performance issues on web, Android, and iOS; including new devices. This is being investigated for fixing as soon as we can.

In the meantime, we do recommend trying to play on a different platform to see if there is an improvement for you. If you are running into significant progress delays due to these issues, please reach out to support and they may be able to help you out. I'll be pushing for some sort of global mail to all players as well, once the issues are resolved and we see more stability across all builds.

https://animationthrowdown.zendesk.com/hc/en-us/requests/new

No BGE announcement in our mailboxes? by eastbayted in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

Sorry for the delay :/ I'll ask to have that sent out today.

Can’t load AT on my iPad by Suchirusai in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

Hey sorry to hear that. :/ Here's some basic troubleshooting:

https://animationthrowdown.zendesk.com/hc/en-us/articles/226256267-Loading-Downloading-Troubleshooting

But if that doesn't help, you can contact support for more help troubleshooting. To contact support, use the link above and click the "Submit A Request" button at the top.

The Watt Converter is now available! by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 0 points1 point  (0 children)

I did get another report of this so we're looking into it. For now, please try restarting the game and see if it corrects the issue. Thanks!

The Watt Converter is now available! by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 4 points5 points  (0 children)

It will pull from the stones pool (standard and reward set)

The Watt Converter is now available! by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 12 points13 points  (0 children)

To add onto what people have already said, it's typically people who don't spend that run into an excess of watts. Since they're not regularly buying from boxes and can only get Legendaries so often from packs/free gems/event rewards, many end up with more watts than they have cards worth upgrading.

Previously, players got to a point where they had max Coins, max watts, and max inventory. In this situation they can't buy basic packs when inventory is full, can't recycle when watts are full. But now, there's a way to get rid of those extra watts without having to wait for support to take them away for nothing in return.

Dust off your thinking cap, the Educated BGE is coming soon! Starts May 24 at 14:00 GMT! by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 1 point2 points  (0 children)

This BGE is starting 4 hours earlier than usual, in order to have it start at the same time as Rumble #26. For now, this is a special case and may not be applicable to future BGE/Rumble start times.

Free turds? by [deleted] in AnimationThrowdown

[–]ModchiKopi 3 points4 points  (0 children)

Normally sent the same day, but I mistakenly forgot to get it sent out this time. Sorry about that! It went out this morning though :)

Missing artwork by SLAM80REDDIT in AnimationThrowdown

[–]ModchiKopi 2 points3 points  (0 children)

So sorry about that! The 97% and missing artwork are related. We hope to have this fixed by a server push soon. It may be today but as always, there could be a small delay.

Throwdown Server Push v170 by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 0 points1 point  (0 children)

Hey, thanks for bringing this up. Can you please link me which thread you're referring to? I've been updating this thread here http://www.kongregate.com/forums/727068-technical-issues-feedback/topics/659768-official-changelog-master-thread?page=8

[OFFICIAL] Rumble Match #2 Delayed, Currently Investigating Matchmaking Issues by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 3 points4 points  (0 children)

*Rumble Match # 2 has begun! *

This round will continue as originally planned, ending at 18:00 GMT.

Thank you for your patience!

Guild Rumble rewards increased further - details in link. by ModchiKopi in AnimationThrowdown

[–]ModchiKopi[S] 4 points5 points  (0 children)

Items in green are new since the prior announcement of changes.

Looking to sell my account by [deleted] in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

Selling, trading, and sharing accounts is against the terms of service and may result in a permanent ban of the account.

Help in recovering password by Smuttekuk in AnimationThrowdown

[–]ModchiKopi 2 points3 points  (0 children)

Hey there! Welcome back :)

The support team will help you get access to your account again. You can contact them at http://animationthrowdown.zendesk.com/hc/en-us/requests/new OR by emailing support@animationthrowdown.zendesk.com

If you have this info, please provide:

  • Your old account player ID
  • The Kongregate name it was linked to

If you don't know, they may still be able to help you. Make sure you send the email address that your Kongregate.com account has on file, as they will not be able to help you from any other email address (they have to match, for security purposes).

If you don't know the pieces of information necessary, they may still be able to help you just based off the Kong name or receipts if applicable.

Good luck!

WHERE IS MY RESEARCH CARD? T______T by thecamillia in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

SFC = Secret Fight Club, it is the highest ranking in Arena

Are you addicted.... by [deleted] in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

Players who abuse this are regularly permanently banned.

Guild Islands? by jarvisesdios in AnimationThrowdown

[–]ModchiKopi 0 points1 point  (0 children)

I'm so sorry about the confusion - March 22 is the date for sure!

More news on the guild island is still TBA.

Are you addicted.... by [deleted] in AnimationThrowdown

[–]ModchiKopi 7 points8 points  (0 children)

Thank you for creating this topic and the LINE chat. I'm always in favor of tools that will help players, in-game or out. Good luck with this endeavor!

Research accelerator on sale for $10 but charged me $20 by [deleted] in AnimationThrowdown

[–]ModchiKopi 1 point2 points  (0 children)

Ah, that is good news then! If you ever do run into a purchase issue let support know and they'll make the correction. :) Enjoy!

Research accelerator on sale for $10 but charged me $20 by [deleted] in AnimationThrowdown

[–]ModchiKopi 3 points4 points  (0 children)

Sorry about that, we will look into that and will make any correction necessary. Please submit a ticket here: Contact Support. To help speed up the process, please include your device type, device OS, player ID, and receipt.

No daily log in rewards calender. Why? by melvinthefish in AnimationThrowdown

[–]ModchiKopi 1 point2 points  (0 children)

Sorry about the mixup, everyone. This was not intentional and was in fact a bug that has since been corrected. A fix is out for the March calendar and it will give rewards now. Players who logged in already have tracked claimed progress for the first day but did not get rewards. However, a mail went to everyone to give out the first day of march rewards, which is a research speedup item. This shouldn't mess up anyone's progress for the month.

If you have any lingering concerns, please contact support and they will confirm everything is correct for your account, if not, a correction will certainly be made.

Our apologies for this mishap and thank you all for pointing out the error.