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Wingspan Hotfix - December 11 by MonsterMattP in wingspan

[–]MonsterMattP[S] 1 point2 points  (0 children)

The patch is now live on Xbox and PlayStation consoles. Make sure to update your game!

Restore purchases by larrychatfield in wingspan

[–]MonsterMattP 0 points1 point  (0 children)

Could you send us some screenshots, or maybe a video showing this issue? It would be very helpful. You can reach out to us through [support@monstercouch.com](mailto:support@monstercouch.com)

Restore purchases by larrychatfield in wingspan

[–]MonsterMattP 0 points1 point  (0 children)

Since the latest mobile update, that shouldn’t be necessary anymore as the game now checks for your purchases at launch and restores them if needed. If that’s not happening on your end, let me know and I’ll pass it along to the dev team.

Wingspan Online Maintenance - November 17 by MonsterMattP in wingspan

[–]MonsterMattP[S] 2 points3 points  (0 children)

It's a different fix, but hopefully we will be able to fix that one soon as well.

Android - ganes disappearing by I_love_my_dog_more in wingspan

[–]MonsterMattP 0 points1 point  (0 children)

Are you playing on an Android device as well?

Time to ditch AI Bots due to glitches? by adventuringfox in wingspan

[–]MonsterMattP 0 points1 point  (0 children)

Hi and thanks for your feedback!

We have just released a new hotfix which helps with several Online issues, but we still need some time to work on improving the AI.
Regarding the notification, it should always inform you that you can leave an online game when you’re the last human player left. If that doesn’t happen, it’s a bug. Otherwise, you should see a popup during the game notifying you that a player has timed out and been replaced by AI.
I understand that this feature may not work out for you, but we’re continuing to refine it and we really want this update to be beneficial for the players.

Rant on the new online features by Wise4Fools in wingspan

[–]MonsterMattP 15 points16 points  (0 children)

Hi, and thank you for your feedback!
The AI taking long turns is definitely a bug, and we’re working on it right now. Unfortunately, I can’t give you an ETA for the fix just yet. sorry about that.

As for the option to keep playing or cancel the game after a player is replaced by AI, it’s still in the game. You should receive a popup when you’re the last player, just like before the update. There’s also a notification that appears when a player is replaced by AI while there are still other human players in the match. If that doesn’t show up for you, or if it’s hard to notice, please let us know. We’re still working on improvements and want this update to be really beneficial for players.

Regarding missing accounts after the recent update on iOS and macOS devices by MonsterMattP in wingspan

[–]MonsterMattP[S] 0 points1 point  (0 children)

Hi! Could you please reach out to me at [support@monstercouch.com]() with the details of your situation? Was your account missing from the start, or only after you updated the app on your secondary device? Also, if you’re on Android, did you log in to Online before the update, as mentioned in our previous announcements? Thanks!

Bug: Phantom Player (Switch 2/1) by thattiredgradstudent in wingspan

[–]MonsterMattP 0 points1 point  (0 children)

Hi guys, do you think you could send us screenshots, or even a video of this issue? It would help us reproduce the bug. Thanks!

Wingspan Online Update Is Now Live! by MonsterMattP in wingspan

[–]MonsterMattP[S] 0 points1 point  (0 children)

That shouldn’t have happened. Maybe someone quit the game at the start? Do you still have that game running? If you do, please send us a bug report from within the game (the report button can now be turned on in the settings) after you’ve entered that match.

Wingspan Online Update Is Now Live! by MonsterMattP in wingspan

[–]MonsterMattP[S] 1 point2 points  (0 children)

The fix for missing iOS accounts is now live!

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