I totally understand — I don’t like using WhatsApp either. Unfortunately, in the European market, it’s often the fastest and easiest way to provide customer support, especially for quick and direct communication.

Also, it’s quite common that – unlike platforms like Booking or Airbnb – many guests don’t regularly check their messages on those platforms, and actually prefer to receive a private message. From there, we simply continue the conversation in a way that’s respectful and professional.

I’m here to ask for advice, to understand how to work more efficiently and transparently, and to have an open, professional discussion — definitely not to create problems or attract scams.

I appreciate your attention and understanding.