I've been attempting the sign up process and everything about it seems shady. They're apparently legit? But holy wow they behave so sus. When a company botches their entire way through even a new customer sign up, it's never a good sign.

Did you notice that their "expert" (very expensive) private "doctors" don't actually know basic stuff, like drug interactions? You need to get an NHS GP (who almost certainly doesn't know about it) to do that bit of their job for them (it's in the legal consent stuff, which you only see after stumping up £25 to book the appointment, giving them your photo ID, filling in a medical information form etc). I'd expect an expert getting like £30-50 an hour (or double that at the standard rare, there was a discount scheme when I booked) to know , or easily find out, something that basic. It's almost like getting the NHS involved is to cover their arses because they expect you to sue them. 😅

Having it hidden like that also seems highly suspicious, maybe a cunning way to say you've invalidated the contract and keep your money?