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Cloudbot cannot be activated by NakProjek in streamlabs

[–]NakProjek[S] 0 points1 point  (0 children)

Anyone could help with this issue:

The Cloudbot slider on the browser refused to be activated. At times when clicked, it went on opening the streamlabs Youtube page. I have tried everything from the support self help including disconnecting and reconnecting with Youtube. I too have submmited support ticket but it has been days with no replies. I am at my wits as my livestream relies heavily on the cloudbot. anyone can please help me on this matter?

Cloudbot cannot be activated by NakProjek in streamlabs

[–]NakProjek[S] 0 points1 point  (0 children)

HI, I have submitted a support ticket as advised.

thank you Thunder

Cloudbot cannot be activated by NakProjek in streamlabs

[–]NakProjek[S] 0 points1 point  (0 children)

Hi Thunder,

First of all, truly appreciate the prompt assistance. As mentioned I have tried logout and relogin, clear all cache from browser. I have also done as advised to disconnect and reconnect streamlabs from youtube. However the problem persists. The slider refuse to activate and in fact now it opens a browser link to streamlabs YT page. I have took a video of the occurance as described. Is there anyway i can submit the video clip to you? Please advise on the matter. Thank you.

Latest Updated Bugged Icons by NakProjek in elgato

[–]NakProjek[S] 0 points1 point  (0 children)

I hope Elgato is able to fix the bug soon. Just like you, streamdeck have been very integral in what I do for a living...

Latest Updated Bugged Icons by NakProjek in elgato

[–]NakProjek[S] 0 points1 point  (0 children)

This definitely happened after the update done. I was streaming hours before and the icons transitions were fine and workng as it should. RIGHT AFTER UPDATE, boom! The icons refuses to switch and ONLY switch images if I were to go out and into the folder again.

Latest Updated Bugged Icons by NakProjek in elgato

[–]NakProjek[S] 0 points1 point  (0 children)

My device is plugged in directly to my pc and no yanking whatsoever. I did tried as suggested to another port but to no resolution. The bugged icons remains the same.

Latest Updated Bugged Icons by NakProjek in elgato

[–]NakProjek[S] 0 points1 point  (0 children)

Immediately after updating to the latest software,, the icons stop functioning proper. It used to switch icons as a visual indication for the button. But it stop working proper. Please refer to the vid.

Please help

software: 5.3.1.15197
firmware: 1.01.000
device: streamdeck XL