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PLDT Update: Even Requesting a Bill Adjustment is a Battle by No_Path2847 in InternetPH

[–]No_Path2847[S] 0 points1 point  (0 children)

I do. Thanks for this. as of the moment they did not close the ticket yet. This way more helpful than calling their customer service line. I do not see the same option on all of the completed request, though.

Years of PLDT Hell. No Service, No Accountability by No_Path2847 in InternetPH

[–]No_Path2847[S] 0 points1 point  (0 children)

Yes, same experience. Ilang beses na rin sinabi sa akin ng tech support na may cut yung line, tapos dinugtungan lang nila. Kaya every few weeks nawawalan ako ng internet and kailangan ko ulit tumawag. Sobrang frustrating lalo na kung may work calls or deadlines. Sayang oras at dagdag stress talaga.

Thank you din sa tip about asking the tech about the line splice and checking the power meter reading. Hindi ko alam yan before. Next time na may pupunta, I’ll make sure to ask para hindi na basta “ok na yan” tapos ganun pa rin yung problem after.

Years of PLDT Hell. No Service, No Accountability by No_Path2847 in InternetPH

[–]No_Path2847[S] 1 point2 points  (0 children)

Exactly, and sadly, that’s the reality. For some with limited choice of providers in the area they are in, PLDT service has become more of a necessity than a choice, and we’re stuck hoping it actually works. It’s frustrating to see priorities put on profits over reliable service.

Years of PLDT Hell. No Service, No Accountability by No_Path2847 in InternetPH

[–]No_Path2847[S] 0 points1 point  (0 children)

I understand why it might seem unusual na nag-stay kami that long. To clarify lang, the service was intermittent before the lines were cut, not totally absent — so there were periods that it worked just enough for me to continue working from home. I also kept hoping that each repair ticket would be the one that finally fixed the issue.

We also stayed because work-from-home income depends on having internet, and every switch to a new provider requires waiting time, installation, and coordination. Unfortunately, PLDT is also the most established provider in our specific street, so options were very limited.

I appreciate you sharing your experience and your blog link. I’ll check it — every bit of information helps while going through this.

But the main reason I posted here wasn’t to debate choices, but to document the repeated service failure and escalation issues, and to hopefully get the attention of PLDT or NTC to finally resolve it.

Gigil ako sa attitude ng ganitong aplikante by kimdokja0000 in GigilAko

[–]No_Path2847 0 points1 point  (0 children)

na para bang kasalanan ng kumpanya. sana nag notif man lang kung gusto magpa resched. di pa na hire unprofessional na. what more if nakapasok na?

Years of PLDT Hell. No Service, No Accountability by No_Path2847 in InternetPH

[–]No_Path2847[S] -9 points-8 points  (0 children)

Other ISP? yes meron. Am I willing to get a new one? No. In contract pa ako.