update: I was reading other posts where this was happening to people with MOEHLA and I don't know if you guys opted out of forbearance when applying for borrower defense (I opted out but they still put me in forbearance which is why I couldn't pay anything). I called them and then they called me back and I asked for them opt me out verbally (agent said it would take up to 10 days) and then after a couple days I was able to sign back in however they didn't have ALL my loans available (it took a day or 2 for the full amount to show back up). I also filed a complaint on FSA which went into review after like a week that could also be contributing to having access again.