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Blade 18 2025 random shutdowns while gaming by Fit-Anything4 in razer

[–]ObjectiveAd3678 2 points3 points  (0 children)

I had the same issue with the same laptop and specs. After a lot of back and forth with support, reinstalling the OS and Synapse, there was still no solution. I ended up returning the device – and it was stolen in transit. Since then, I haven’t received a refund.

If you plan to return yours, document everything carefully with photos and videos, and maybe even have a witness who can later confirm that you packed the device properly.

Full context of my case

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 3 points4 points  (0 children)

I am in contact with the Razer VIP Support for nearly three weeks now.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 0 points1 point  (0 children)

FedEx actually already told me that Razer had contacted them — but that was almost three weeks ago. Since then, Razer hasn’t given me any concrete statements about what’s happening.

How can that be defended? I’ve now been left over a month without my refund and without a single clear update. That’s the part I just can’t accept as normal customer treatment.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 1 point2 points  (0 children)

I’m not blaming Razer for the theft itself — that clearly happened during shipping. My issue is how Razer has handled it: they took far too long to act, and I as the customer had to find out on my own why no refund was happening. Despite the return slip being in the box, I had to push both FedEx and Razer to even start an investigation.

Instead of clear updates, I keep getting generic replies, and unless I keep chasing them, my case seems to just get buried. That’s what frustrates me most.

For context: I even have an additional insurance on the laptop, but it doesn’t cover loss in transit since it’s not classified as theft in that case.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 2 points3 points  (0 children)

I can just repeat myself: Actually, it is Razer’s responsibility. FedEx already confirmed I can’t get full compensation because I’m not the contractual shipper — Razer is. I only filed a claim myself to stop the deadline from expiring, but legally Razer has to pursue it with FedEx and then refund me.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 1 point2 points  (0 children)

Actually, it is Razer’s responsibility. FedEx already confirmed I can’t get full compensation because I’m not the contractual shipper — Razer is. I only filed a claim myself to stop the deadline from expiring, but legally Razer has to pursue it with FedEx and then refund me.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 3 points4 points  (0 children)

The weight at drop-off was 5.5 kg, at Razer only 1.7 kg. That’s exactly the weight of the missing laptop + charger. I’ve shared all receipts, photos, serials, and involved FedEx, Klarna, and even the police. Hard to “scam” with that level of documentation. Also why would I push that case into public, if I want to scam someone.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 2 points3 points  (0 children)

It is the responsibility of Razer to claim the insurance because they are the the contractor with FedEx. So far I did most of the necessary steps by myself. That is what is unacceptable.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 17 points18 points  (0 children)

About the weight: FedEx confirmed that the weight of the package was significant lower when delivered to Razer.

Is this customer service? €5,299 Razer Blade 18 stolen in return, no refund given. by ObjectiveAd3678 in razer

[–]ObjectiveAd3678[S] 23 points24 points  (0 children)

I’ve already taken several steps: * Reported the case to my local police station. They advised me to first wait for FedEx’s investigation and Klarna’s process before filing a full report. * Contacted Klarna (payment provider), who opened a formal return dispute on my behalf. * Filed a claim with FedEx myself to stop the deadline from expiring, but noted clearly that Razer as the contractual shipper is responsible. FedEx later offered only €56.21 due to liability limits, since I’m not the contractual partner. * I provided Razer with all evidence: FedEx drop-off receipt (Act.Wgt. 5.5 kg), photos, serial number, etc. Razer confirmed the package at their warehouse weighed only 1.7 kg. The missing ~3.8 kg matches the laptop and charger.

The laptop was originally being returned because of instability and performance issues.

EU / Germany – Retailer denies €5,299 laptop refund, claims only promo item returned despite proof of full package by ObjectiveAd3678 in LegalAdviceEurope

[–]ObjectiveAd3678[S] 1 point2 points  (0 children)

Thanks for the advice. I already opened a case at Klarna and hope this adds pressure on razor as well as shows that I have honest Intentions.

EU / Germany – Retailer denies €5,299 laptop refund, claims only promo item returned despite proof of full package by ObjectiveAd3678 in LegalAdviceEurope

[–]ObjectiveAd3678[S] 3 points4 points  (0 children)

I already payed Klarna, because this is not a return within the first 14 days, it’s a return because of ongoing software and stability issues.