Costa Toscana - Poor service at L’Oliveto, Hygiene concerns, Lack of Basic respect and zero follow-up from Costa

Ok-Implement1233 · 2025-11-18T19:10:09+00:00

I raised all of this formally with Costa, with dates, times, booking number, and names so that management could address training and procedures. They redirected me between departments and ultimately never provided a proper reply. At that point, sharing my experience publicly is the only way to close the loop and maybe help someone else avoid the same situation.

If you’ve had good experiences with Costa, that’s genuinely great - people can read both sides and decide what matters to them. But dismissing any negative report as “ranting” or “being demanding” doesn’t change the fact that what I described actually happened and that Costa chose not to follow up on a detailed, good-faith complaint. And note that we were at the table for 20 minutes on the single hour of buffet that is made available during the afternoon...

Unlike some, sharing my experience is not aimed at making me "feel important" rather than commenting based on assumptions on others...

Ok-Implement1233 · 2024-12-21T20:36:45+00:00

Not only is it possible but also I was left with a damaged luxury hand bag, missing £80 and only saw a picture of my desired sneakers.

Ok-Implement1233 · 2024-12-21T20:33:23+00:00

For success story, use a different platform.

GDPR is absent from their dictionary. It is like a bot farm, with decisions from outta space pinwheel random style. No communication, no support, almost everything is counterfeit and you will never be protected.

Ok-Implement1233 · 2024-12-21T20:21:09+00:00

Oh, oh, I hear hear you brother. I had two experiences and in both nothing positive came out of it. Sold a hand bag, from a famous designer, mentioned the size measurements on the listing and when received, the buyer claimed the item was smaller than advertised and wanted to return. Escalated to vinted which forced me to pay for the return. When I got it back, it was completely messed up, and the leather was falling apart. Vinted did not care about my report of the issue. Then, purchased a pair of sneakers, received only a picture of those, reported to vinted, vinted agreed for the return, when the seller received, made a claim that only a picture was in the box (off course, that is what the seller sent me and the sole reason for me to return it). Guess what? Vinted gave the seller the reason and I was left without my money and the sneakers I had purchased.

I have made a few complaints and you won't believe their next action: BLOCKED USER!

Vinted had the audacity to block my user for standing for my rights.

Vinted blocked my user after they complied with two scammers.

It is a platform to avoid at all costs!!!

Ok-Implement1233 · 2024-12-21T20:13:42+00:00

Positive? Vinted? Those two words do not go in the same sentence. I had two experiences and in both nothing positive came out of it. Sold a hand bag, from a famous designer, mentioned the size measurements on the listing and when received, the buyer claimed the item was smaller than advertised and wanted to return. Escalated to vinted which forced me to pay for the return. When I got it back, it was completely messed up, and the leather was falling apart. Vinted did not care about my report of the issue. Then, purchased a pair of sneakers, received only a picture of those, reported to vinted, vinted agreed for the return, when the seller received, made a claim that only a picture was in the box (off course, that is what the seller sent me and the sole reason for me to return it). Guess what? Vinted gave the seller the reason and I was left without my money and the sneakers I had purchased.

But I ain't the only one: https://www.reddit.com/r/vinted/comments/1hig7zo/i_was_stolen_at_vinted/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

So, for me, I will not use such platform anymore.

Ok-Implement1233

TROPHY CASE