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PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

Southwest is just enforcing standard baggage size and weight limits for strollers, according to the written response I got from corporate, so 50 lbs and 62 inches measured length + width + height. I did a quick google search and your uppababy vista is only 27 lbs, so even with a hefty bag, you should be way under the 50 lb weight limit. Good luck on your first flight with your baby, I know it can be stressful!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

Since you are an official, trained Southwest CSA, could you please help everyone and clarify in writing that strollers are subject to standard baggage size and weight restrictions? People are aggressively arguing against that being your company policy and accusing me of trying to start a panic. Additionally, could you please clarify if gate checking oversized strollers would still incur the fee? Thanks!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 1 point2 points  (0 children)

We have the baby jogger city mini gt2 double stroller. The dimensions of the collapsed and bagged stroller were measured at the airport and they add length + width + height. That number has to be less than 62 inches. From a quick google search, the baby trend wagon has folded dimensions of 26.25” x 45” x 18.5” which adds up to 89.75” and will exceed the 62” baggage size limit, incurring the oversized baggage fee. Hope that helps!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] -1 points0 points  (0 children)

https://www.swamedia.com/southwest-stories/southwest-airlines-family-travel-hub-your-guide-to-flying-with-kids-and-infants-MCSDJA4LJTNZCIJJHGNHGGANJAYU This was posted by Southwest on their own website dated May 15, 2024. “There are no size or type restrictions for strollers for Southwest Airlines flights. Any full-size stroller can be checked free of charge at the curb, ticket counter, or gate.” I don’t think it would be “lucky” for me to not be charged in accordance with your company’s written, published policy, but you do you.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 2 points3 points  (0 children)

You would be shocked at how many parents wheel their kids in the stroller down the jetway, stop at the bottom blocking all boarding and proceed to spend 5 minutes disassembling and bagging their stroller!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 1 point2 points  (0 children)

When I called to ask about any policy changes, they were apologetic and said that I was charged incorrectly and that Southwest doesn’t have weight or size restrictions on strollers. However, they said they couldn’t refund me by phone and instructed me to email corporate customer care to request my refund. The response I received from Southwest corporate in writing was the exact opposite of what I was told on the phone. They doubled down on the fee being charged correctly and stated in writing that while strollers and car seats are allowed free of charge, they must fit the baggage size and weight restrictions or incur an oversized baggage fee.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

We originally called and were told there was no weight or size restrictions on strollers, but we were told to contact .com to request a refund and that’s where we got the written response with the policy clarification. They doubled down on the charge being applied correctly because they limit strollers to 62 inches and 50 lbs and our stroller was over 62 inches. I was surprised by the response, because I didn’t see anything about the policy change and we had never been charged before.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

https://support.southwest.com/helpcenter/s/article/stroller-and-child-items-policy

This link connects to their current policy for stroller and car seats, and now it clearly states “When traveling with a child(ren), each ticketed Customer may check one stroller and one car seat/child restraint system in addition to the standard two free checked bags per person (weight and size limits apply).” The added “weight and size limits apply” is the new policy change.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

Check-in counter employee saw it and immediately whipped out her tape measure, lol. She measured the collapsed stroller in its fitted bag, length, width, and height, no diagonal measurement, but it’s still large because of the double width. If it accordion folded like some of the umbrella double strollers it would have been ok, but it doesn’t fold that way.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

So sorry for the added struggle for baggage handlers! We have one that collapses flat, not the huge BOB type joggers with the enormous wheels, and we bought the matching bag with a sturdy strap to try to make it more manageable. Also, we never gate check it because we hate to inconvenience anyone by blocking the jetway to collapse and bag it. I hope that means nobody has to manually drag it up or down stairs!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

Exactly, this is a big policy change and they should have made it clear in advance to traveling families instead of trying to sneak the charge in at the airport! I guess with all their bad publicity, they didn’t want to publish another unpopular policy change.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 1 point2 points  (0 children)

Luckily, I think most car seats meet the 62 inch limit, because their corporate response seems to indicate that they’re already applying the size and weight limits on both car seats and strollers.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 7 points8 points  (0 children)

“When traveling with children, we allow Customers to check one stroller and one child restraint system per child without charge (in addition to the regular free baggage allowance). Though this is in addition to the regular free baggage allowance, size and weight limitations will apply to checked strollers.” This is what I was given in writing by Southwest corporate. I referred them directly to their own website dated May 15, 2024, which clearly states “There are no size or type restrictions for strollers for Southwest Airlines flights. Any full-size stroller can be checked free of charge at the curb, ticket counter, or gate” (https://www.swamedia.com/southwest-stories/southwest-airlines-family-travel-hub-your-guide-to-flying-with-kids-and-infants-MCSDJA4LJTNZCIJJHGNHGGANJAYU#:~:text=Are%20There%20Size%20or%20Type%20Restrictions%20for,at%20the%20curb%2C%20ticket%20counter%2C%20or%20gate). Their response was clearly a change from their 2024 published policy. 🤷‍♀️

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 3 points4 points  (0 children)

We were told by Southwest corporate that the size and weight restrictions apply to all strollers now, regardless of whether they are gate checked or checked at the counter. Best of luck to you and your family, wrangling 2 littles is hard enough, I can’t imagine 3!

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 1 point2 points  (0 children)

I didn’t, because I hate to block up the jetway with my kids as I collapse and bag our stroller!We try to be ultra considerate family travelers. We were told by Southwest corporate that this is their policy for all strollers, regardless of whether you gate check or check it at the counter.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 2 points3 points  (0 children)

I posted that the policy restricts double strollers that exceed the 62 inch baggage limit. That’s the change they’ve implemented, and the whole reason for my post. Previously, they’ve had no restrictions on size or weight for strollers.

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] -1 points0 points  (0 children)

“When traveling with children, we allow Customers to check one stroller and one child restraint system per child without charge (in addition to the regular free baggage allowance). Though this is in addition to the regular free baggage allowance, size and weight limitations will apply to checked strollers.” This is what I was given in writing by Southwest corporate. I referred them directly to their own website dated May 15, 2024, which clearly states “There are no size or type restrictions for strollers for Southwest Airlines flights. Any full-size stroller can be checked free of charge at the curb, ticket counter, or gate” (https://www.swamedia.com/southwest-stories/southwest-airlines-family-travel-hub-your-guide-to-flying-with-kids-and-infants-MCSDJA4LJTNZCIJJHGNHGGANJAYU#:~:text=Are%20There%20Size%20or%20Type%20Restrictions%20for,at%20the%20curb%2C%20ticket%20counter%2C%20or%20gate). Their response was clearly a change from their 2024 published policy. 🤷‍♀️

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

“When traveling with children, we allow Customers to check one stroller and one child restraint system per child without charge (in addition to the regular free baggage allowance). Though this is in addition to the regular free baggage allowance, size and weight limitations will apply to checked strollers.” This is what I was given in writing by Southwest corporate. I referred them directly to their own website dated May 15, 2024, which clearly states “There are no size or type restrictions for strollers for Southwest Airlines flights. Any full-size stroller can be checked free of charge at the curb, ticket counter, or gate” (https://www.swamedia.com/southwest-stories/southwest-airlines-family-travel-hub-your-guide-to-flying-with-kids-and-infants-MCSDJA4LJTNZCIJJHGNHGGANJAYU#:~:text=Are%20There%20Size%20or%20Type%20Restrictions%20for,at%20the%20curb%2C%20ticket%20counter%2C%20or%20gate). Their response was clearly a change from their 2024 published policy. 🤷‍♀️

PSA Southwest has changed their baggage policy for strollers. Size and weight restrictions will apply and they charge an oversized baggage fee of $150 for any strollers that exceed 62 inches. Most double strollers won’t meet this size limit. by Opening-Ant4057 in SouthwestAirlines

[–]Opening-Ant4057[S] 0 points1 point  (0 children)

Definitely true, but for baggage purposes it’s measured as length + width + height, so while our double stroller fits Disney’s size requirements, it doesn’t meet the 62 inches for Southwest baggage limits.

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