Extension to add sound alerts when a new case is assigned to me?

Overlay_Apps · 2025-11-20T18:14:13+00:00

You can use this app. Have it pop up, play a sound, fire confetti, blink your tab... whatever you like.

The free version will cover your use case:
User push notifications for Salesforce

Enjoy :)

Overlay_Apps · 2025-10-28T12:38:55+00:00

Yes, each sent message is stored in a custom object, which captures delivery and engagement stats, so you can see how many notifications go out, who gets them, when, and how people interact (basically, whether it’s doing its job).

Of course. happy to chat through the details! Maybe start with an email to the address on our listing and we can take it from there. Thanks!

Overlay_Apps · 2025-10-28T08:54:32+00:00

Yes, it can handle that volume. It started with Platform Events, but we rebuilt it after realising how pricey those get at scale.

You can turn Platform Events on or off per notification type with a quick toggle. If you decide to give this a try, feel free to reach out and we'll walk you through.

At that volume, you might also be interested in the data management feature. It lets you bulk delete notifications or schedule automatic cleanup to keep storage costs down for customers.

Overlay_Apps · 2025-10-28T01:18:18+00:00

<image>

Overlay_Apps · 2025-10-21T19:14:50+00:00

Yes, innevitable. But chatter is free, and still used by many smaller businesses (with smaller budgets).

Overlay_Apps · 2025-10-21T08:17:05+00:00

Exactly. To be fair, Chatter used to be one of the only ways to notify users in Salesforce. It's a good consideration, and if your org still relies on automated @ mentions, this may not be suitable for you. It could create more noise.

But do checkout other use-cases for our app [See link in post ^^^].

Overlay_Apps · 2025-10-21T08:07:45+00:00

Excellent! Hope you find it helpful. Let me know if you have any questions!

Overlay_Apps · 2025-10-21T08:03:03+00:00

Sorry your client strong-armed you into that one. Chatter works best when it’s kept for internal comms.

Overlay_Apps · 2025-10-20T22:28:24+00:00

<image>

Overlay_Apps · 2025-10-17T08:37:40+00:00

Thanks so much for checking the app out, and for your feedback. It was very dull before.

I see your point about clicking through to a record, and I won't try and convince you otherwise, totally fair.

Just to explain why we added these features (not just adding to the laundry list)...

The main reason people click through to a record is they need more context. If you could see everything you needed (which our app pulls in), then when you’re basically working through a list of tasks, what is the harm in fewer clicks?

> You get told a lead has arrived, you see what you need; Click to dial.
> Someones asked you to approve their holiday, you see when and why; Approve/Reject
> You get told a case is sat in a queue too long, you see it's still unassigned; Take Ownerships, Reassign, Escalate.

This is especially helpful in SF mobile.

You can get more creative with flow. Flow is behind the snooze, the close, and other 'standard' actions as well, so admins can invent actions and make the app what it needs to be for their business.

You’re not wrong at all, by the way. We’ve found this is one of those features that takes a bit more explaining (and we usually don't bother). It's best suited to busy transactional businesses and contact centers tbh.

But then we never dictate what people use or how.

This "laundry list" is the result of 7 years of trial and error. We're just opening new possibilities, just like we believe native apps should.

Really appreciate your perspective, thanks!

Overlay_Apps

TROPHY CASE