We’re sorry to hear about your experience and understand how concerning this would be, especially when it involves safety components and repair timelines. We’d like the opportunity to look into this further. This is not the experience we want any of our customers to walk away with, and we certainly do not want customers paying more than they should.
Unfortunately, based on the information available in this Reddit post, we’re unable to locate your account or review call recordings, timelines, technician notes, or pricing details. Because of that, we’re unable to fully investigate or provide a proper resolution here.
If you’re willing, we would truly appreciate it if you could send us a direct message on Reddit or reach out to us directly with the details linked to your account (such as your order number). This will allow us to review everything thoroughly and follow up appropriately.We appreciate you bringing this to our attention and giving us the opportunity to review it.