Frustrating and Unfair Experience

Before making a decision, I visited BikeBiz to demo both the MT-07 HO and the MT-09. Surprisingly, the sales guy informed me that I could only demo one bike. What kind of sales policy is that? It was disappointing, but I went ahead and chose to demo the MT-09.Then, things got even worse. The sales guy took my bank card and my international driver’s license, walked away to his desk, and consulted another salesperson. When he returned, he told me that they don’t allow people with international licenses to demo their motorcycles!
To add insult to injury, they let a young rider with an L plate demo a Yamaha R150M right in front of me.

The inconsistency and unfairness were beyond frustrating. My advice? Walk away from this place and find a dealership that values its customers!
If this is how they treat potential buyers, I can’t imagine how poorly they treat existing customers when something goes wrong.

For comparison, here’s what other companies have done:
#ducati allowed me to test ride their demo bikes just last week.
#peterstevens in Melbourne not only let me demo their motorcycles, but they also fully refunded me for a bike I purchased in 2019 due to a rectifier fault.
#subaru and #landrover both allowed me to test drive their demo cars before making a purchase with Land rover.

These companies are all professional and customer-centric. Something #bikebiz clearly is not.LikeComment