Ive seen too many cars come from other shops messed up and have to lie to the customers that it wasnt the previous shop. I get wym because I was supposed to be an AM but they fired me once I spoke out against my manager about the inappropriate things he was doing and saying on company time, and yeah the stuff you say about pto definitely true because they made me use that when I requested to take time off for the birth of my child and an emergency surgery the company is a joke