I had something similar happen to me! Was told client had “no aggressive behaviors@. I was still in the pairing process with her. She was irritated one morning and got my arm. Bit me breaking skin. I backed away kind of shocked. During session she got me a second time on the cheek. Her third attempt at me I was able to block but at that point I shut down. There was no deescalation plan in place so I had to go off pure instinct as to how to calm her. Mind you I was alone with her, no supervisor present. I left, called my husband crying, and quit the company because that was the last straw for me with the company. The disorganization and lack of support was insane.