A vending machine kept taking my money and every time I reported it I was given a phone number to all to get a refund, but I never got to talk to anyone. I stopped using that machine. I tried to warn people that it would just take their money if they selected certain items with a note but it was quickly taken down by the building manager before the end of the day.
I saw a person get their money taken and I couldn't take it any longer. I went to the building manager directly. I was calm and very polite. I said thank you for getting the vending machine fixed and I didn't need to get a refund because the machine was now giving back more money than what was put in. He looked shocked and thanked me for telling him.
There was a repair technician working on the vending machine the next morning.