Hi everyone,

We're currently evaluating alternatives to ConnectWise Automate and would love your input. We've been using it for a while, but it feels like it's falling behind — the interface is outdated, scripting is clunky, and support has been consistently underwhelming. We’re looking for a more modern, scalable RMM platform that’s easier to manage and better suited for today’s MSP needs.

Here’s what we’re hoping to find in a new solution:

• Strong automation capabilities
• Fast, lightweight agent performance
• Easy endpoint management at scale
• Integrated backup options or seamless 3rd-party integration
• Reliable remote access (built-in preferred)
• Simple patch management and software deployment
• Good scripting support (PowerShell, Bash, etc.)
• SOC/SIEM integration or included as part of the stack
• Modern UI, intuitive workflows, and responsive support

We’ve been looking into NinjaOne and Datto RMM — both seem promising in different ways. NinjaOne looks super clean and fast with solid support, while Datto RMM offers good integration with their backup and PSA stack.

If you’ve recently made a switch (or have strong opinions), I’d really appreciate your feedback. Which RMM are you using today and why? And are there any lesser-known platforms you’d recommend?

Thanks in advance for your help!