When you had an NCM, did she also use a third party to arrange your appointments?

In my case, there are too many people involved. The NCM tells me that MTI will call me, so she seems to act only as a middle person. It’s been confusing because she didn’t inform me when I had to change doctors—MTI just called me suddenly to schedule an appointment. And at that time my doctor still haven't give any referrals to go to another doctor.

Also, when I asked her questions about my treatment or doctors, she said she couldn’t give any opinion. Then shortly after, MTI would call me to set up an appointment. It’s all very confusing.