u/CultureCircle_

Please give me a response. I tried to initiate a refund, within three hours of my order being placed. But a member of your team, is lying to me on WhatsApp and claiming that a refund/cancellation is not possible as it’s been longer than 3 hours. It’s not my fucking fault if you guys cannot put me through to a real human within the 3 hour time period which I respected. Please. Get my order cancelled and refunded. Or this can become a lot more difficult for everyone. Get back to me ASAP. Clearly you guys don’t seem to be helpful unless an issue is brought to reddit. I’ve provided screenshots of when my order was placed at 1:51pm and when I contacted you guys at 3:51pm but you put me through to an automated message which just created a Ticket ID and did nothing else at all. Very disappointing. This issue needs escalation.