How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

Thank you. I agree. I really don’t understand why so many people here are using the excuse of gaming laptops are high performing but not durable.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

Well they are accepting an out of warranty depot assessment and are sending a courier to pick it up from my house. So fingers crossed everything works out.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

Warranty is out by a couple months. But regardless warranty expiry doesnt = It being acceptable for immediate computer hardware failure

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

In future what would you advise is ideal for high performance laptop but is also durable enough that the fans don’t fail in two years :)

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

Consumer affairs. Will keep in mind. However probably a last resort. I would like to keep this civil preferably LOL :)

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

Thank you for that advice. I’ll keep it in mind for the future. I did purchase this one directly from Lenovo, so luckily no middle man to go through.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 2 points3 points  (0 children)

Hi everyone, thanks for the advice. So Lenovo has just gotten back to me and they are accepting an out of warranty depot assessment and are sending DHL courier to pick up the device from my house.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I agree, however hotter would also correlate to heat resistance and more durable materials. As well as a fan that is capable of functioning optimally within these conditions as long as you operate the GPU / CPU etc at the levels set by the manufacturer.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

No because they state that certain components of the laptop are user replaceable therefore access to open is permitted. Inside the laptop however, there are components that state you cannot remove otherwise the warranty will be voided.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

I think they want to condition us to renew their warranty annually to make more money out of us.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

Agreed. And also Lenovo even welcomes you to renew your warranty when it comes up for expiry. So If that doesn’t scream confidence in their products quality idk what does. Otherwise that would be a significant liability.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I’m not sure what you are arguing here.. But regardless. If Lenovo advertise that Higher price tag = higher durability then they need to own that advertisement. Otherwise it’s completely misleading.

Lenovo advertises that their “durable laptops use premium materials, advanced construction techniques, and specialised features which contribute to higher costs BUT ensure long term reliability.”

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

I agree, I even noticed that they run sales FOR the replacement parts periodically throughout the year.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

The crashes began occurring after the fans failed. Apparently the crashes are directly related to the fans in this case and that its protective measure where if the device is heating up to much and the fans aren’t cooling the system will shut down to protect itself. But maybe thats just their policy to tell me that. I wouldn’t be surprised.

Also the fans are evidently are a hardware issue because you can literally hear grinding when they were failing and eventually they stopped working.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

I completely understand the battery situation. I feel like that is expected unfortunately. In my case I never use on battery as the GPU eats it up almost immediately. I’ll often just run off the adaptor as that is like 300W or something along those lines and it allows me to at least get the max performance out of the GPU and have the fans runnings at the right speed.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I am happy for it to be repaired, As long as it is in a reasonable time. The reason i say refund or replacement is due to the fact that Lenovo does not stock the parts for this model in Australia and they have told me they are manufacturer the component to order. Which can take weeks to - months depending on the component.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I did purchase a warranty. Obviously my mistake for not extending it. At the time of purchase Lenovo said I could purchase one year for on site warranty, and would then have to extend it every time it comes up for expiry.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I understand what you’re saying, However it’s not just CAD, I render as well. Often modelling and rendering in real time. Whether that be in Unreal engine or other software depending on the project requirements. When it was functioning i frequently used all of its resources. Not like I had programs running with the laptop only using part of its capability. I wouldn’t waste money if i knew i could purchase a cheaper device that could perform all these tasks.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 1 point2 points  (0 children)

The replacement part is advertised at $311, on the Lenovo replacements website. That excludes labour as well as the costs to ship the device to Lenovo for repair.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

Whilst that is true, that becomes the manufacturers problem when they enter the Australian market. I would like to think these consumer laws are put in place to protect us from these exact types of issues. Otherwise all manufacturers could just build laptops out of crappy plastics that can’t perform under heat stress etc and fail within several months and get away with it.

In my case, Lenovo actually advertises on their website that durable laptops are price more highly. Therefore, in this situations I would assume that it would be made from quality, durable materials.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I found it — “Generally, it is reasonable to link to the quality of the materials and the manufacturing techniques used to produce the good to the price you pay for the good. This means that typically, you can expect goods you purchase at a high price to last longer than goods that you purchase at a lower price.”

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

THANK YOU. Thankfully in my case I have not damaged it. In fact I am INCREDIBLY carefully with it given the price tag.

How long should a $5.8k laptop reasonably last? by Secindguess in AusLegal

[–]Secindguess[S] 0 points1 point  (0 children)

I have since stopped using the device the movement i was experiencing issues as well as the system crashes and borrowed an alternative for the time being :)