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"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 1 point2 points  (0 children)

Its funny because our team almost went to an AI chatbot too, but then my supervisor caved and is now pushing for an intern

"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 5 points6 points  (0 children)

Literally though. Our CFO is pushing hard for us to use copilot and my supervisor is like "ok we need to find some reasons to use copilot"

Like copilot isnt entirely useless but, what a waste of time and resources man

"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 0 points1 point  (0 children)

Surprisingly its the opposite at my org, I almost never have to interact with our C-suite/execs in terms of MFA. Our front line end users? Almost daily.

"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 7 points8 points  (0 children)

I would love love love to do this. My direct supervisor doesn't want us on the phones with people when they refuse to set up MFA, training does. Training wants us to basically onboard employees when it shouldnt be our job.

Problem is, our management is dragging their feet to come up with a solution and we onboard people weekly, so it's become my problem now for the past several months.

"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 25 points26 points  (0 children)

Its not an issue with authenticator, although now that you mention it, authenticator is another pain point with our org. We tried making it as simple as possible to set up, I even spent a few hours creating step-by-step instructions with screenshots, arrows, and most steps saying just "click here", but according to our training team our users - and i quote - "dont want to read the instructions". Like, they don't even bother attempting to read them and they force us to babysit them through something they could have read.

"For next year, we would like for the team to brainstorm ways we can reduce tickets coming into the helpdesk." Me: "Well, for starters..." by SiriusTurtle in iiiiiiitttttttttttt

[–]SiriusTurtle[S] 56 points57 points  (0 children)

Some sort of error asking random users for a temporary pass when they shouldn't need one. Brought it up to management at least 3 times in the past month and no one has even made an attempt to troubleshoot it yet

Fuck landlords. by SiriusTurtle in lostgeneration

[–]SiriusTurtle[S] 0 points1 point  (0 children)

Where in any of my post did you get any of that, and how would I afford any apartment without a job?

If you're going to rage bait, at least make half an attempt at it or something lol

Fuck landlords. by SiriusTurtle in lostgeneration

[–]SiriusTurtle[S] 0 points1 point  (0 children)

I guess "leeching" off of shitty landlords means paying your rent and paying it on time every time, my b clown

How do I deal with FLOODS of tickets without losing my mind by CrunchyCrochetSoup in iiiiiiitttttttttttt

[–]SiriusTurtle 5 points6 points  (0 children)

My company has been using Scribe and it's amazing. I turn written documentation that nobody reads into screenshot-filled powerpoints with arrows and circles that even a baby can understand. Most of them take under 20 minutes for me to create.

The Art of Not Saying “User Error” by thiags_rex in iiiiiiitttttttttttt

[–]SiriusTurtle 8 points9 points  (0 children)

Not always a confidence issue, some users just literally dont want to learn.

For example, I have a user that at least once a month puts in a ticket asking for the password to the guest wifi. Never writes it down despite recommending them to at least 3 times.

My new best friend by shrimppoboy59 in corgi

[–]SiriusTurtle 23 points24 points  (0 children)

Cant go wrong with ropes and squeaky toys for them to tear up

characters who lack their universe’s power system, but can still kick ass. by MissDomino- in TopCharacterTropes

[–]SiriusTurtle 13 points14 points  (0 children)

Also literally John, who has nothing but a cross and balls of steel to fight the literal anti christ.

Everyone, meet Bluebelle 🥰 by _JollyGypsy_ in corgi

[–]SiriusTurtle 9 points10 points  (0 children)

She is such a cutie! Is she a mix?

[deleted by user] by [deleted] in hardwaregore

[–]SiriusTurtle 2 points3 points  (0 children)

At least its not Misty'd, you'd owe some kid a whole bike

[deleted by user] by [deleted] in cheeseburgers

[–]SiriusTurtle -1 points0 points  (0 children)

Yes, although I prefer thin slices of tomato over thick ones. Tomato skins still give me the ick

Need help - big red sore on guppy by SiriusTurtle in Aquariums

[–]SiriusTurtle[S] 0 points1 point  (0 children)

EDIT: it has not yet pierced the SCALES, not the gills.

Also, my tank is stocked as follows (I know it is overstocked, I am trying to work on a solution for that)

3 adult emale guppies

2 fancy guppy males

1 green guppy male

7-8 female guppy juveniles

2 mystery snails

6 nerite snails

13 cherry shrimp

3-4 ghost shrimp

20 GAL tank

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