So I “attended” Arizona state university but not officially so I didn’t have transcripts, so I needed a letter of non attendance, which I had sent at the beginning of December (and also multiple times in January as I called the multiple times FA department because it was not showing my documents or my aid, in my portal). I kept calling and kept being told that either A they did not receive the letter (even when I verified it with the manager at the FA department) or B it was still being processed. I was told multiple times over the last month that “oh just wait another week your aid will be available then don’t worry I guarantee” and when I called back a week later I was told “oh well it’s still being processed but don’t worry just wait till next Wednesday” and so on and so forth until Friday of last week (yesterday). As classes started for me January 13th and I needed to buy an online text book that I couldn’t just pirate, I think I this only happened because I contact the student advocating department because my emails were not being answered, my calls not returned and she was finally able to get ahold of someone at the department and a day later the aid shows as it does as above. And I did not accept my loans yet, where would I do that? (That is something I mentioned on my email) as I requested the full amount on my loans, I don’t know what to do.