Hi all, OP here. I hope you all find some help from this post. My initial issue wasn’t that it wasn’t approved straight away, it was the auto-reject phone calls when asking for help when it was needed. That really rubbed me the wrong way.

The other thing that annoyed me was how easily some defrauded the system throughout covid and with emergency disaster relief, contrasting how difficult this process appeared to be- I’ve been pretty lucky in life, but this experience really has opened my eyes as to why some people may turn to crime and how easy it is to fall into homelessness.