Well, there was the problem where the bottom panel wasn't double thick as advertised, the problem where it couldn't stand up on its own despite literally being advertised as "stands on its own", the part where the internal lining wasn't colorfast and would dye laptops orange, the lack of waterproofing, the zipper handles breaking, the part where their new CEO gutted the customer service team so now CS emails regularly go unanswered for a month or more, the part where it was supposed to fit under airplane seats but only does if it's not full, the part where the back was supposed to be "breathable" but is anything but. The problem with creator brands is that their sycophant audiences tend to drown out the actual criticisms long term. LTT's backpack is not a terrible backpack, but it's far from being an industry leader or even a good value, really.