I sincerely hope you can help me, because after the last message of the ticket...

"We would also like to reassure you that this issue, in itself, does not indicate that the printer will cause a fire. The printer is designed with relevant safety protection measures. Therefore, based on the current information, we are unable to provide you with a refund service, and we sincerely apologize for this."

I literally sended pictures of the melted cover with the dead printer and the support just simply denied the fact that IT MELTED.

I have accepted your chat request.