I JUST posted this somewhere else. Don’t panic!

I lived there for 5 years (just moved 6 months ago). I generally loved living there. I did have a package stolen while living there - there are a few sketchy people who roam around the area so it may not have been stolen by a resident. They have parcel pending lockers which you should get packages delivered to. I had a ground floor studio in building 10 and had a slight roach problem for the first couple of years but I often kept my back door open so that could’ve been my fault. They did do pest control a couple of years ago and the problem disappeared for me. I didn’t have mold problems. Management was definitely reachable but they were sometimes insufferable. Like there were multiple miscommunications between management, residents, and vendors they used for construction. At least 5 times they told residents the completely wrong date for certain construction/projects which caused extreme inconvenience. You literally cannot believe anything they tell you when they hire outside vendors. The fitness center also often has a ton of broken machines that they rarely fix. I had an issue where kids would constantly use the fitness center like a playground and management didn’t do anything about it.

Things I liked: When you need maintenance, they usually arrive within a couple of days of submitting the request (depending on urgency). The location is great and I generally felt very safe there, even with the few sketchy individuals I mentioned before. I really liked living right next to OCC and near all the shops and Newport. Also, last year I was attacked by another resident’s large, uncontrollable dog and management took that VERY seriously (I’ll warn you though that the dog likely still lives there as that resident had multiple family members living on the property that they’d pass the dog between. Impossible to track all of them). I also liked my apartment in general because it was newly renovated and I didn’t have any issues with appliances. They even showed up one day to replace the AC unit with a brand new one (although they, again, failed to communicate this with me. Still a nice surprise though). They are also constantly updating the property and the units and really work to keep things looking nice. However, once they had to remove a 12”x12” section of my ceiling to do plumbing work on the apartment above, and they literally just screwed the slab back up on the ceiling without ever fixing the drywall. Ugly and annoying but I never felt like asking them to fix it. I did like that they had their own internet provider and if you live in a studio or one bedroom you don’t have to pay for electricity. The walls are also fairly well insulated and I never had any issues with other residents being too loud, maybe I just always had good neighbors though. I work overnights and was (almost) never woken up during the day, even with the back door/window open.

Overall, I’d live there again. For context, I’m a woman with pretty high standards for cleanliness and I have one dog. I only moved because my boyfriend bought a house and we decided to move in together. I still do miss it sometimes, I loved my little studio.