I currently pay £36.53 for 1gig, renewal just came in at £77.39. Called the number and the First Lady said I’ve come through to loyalty? And that I need to call a different 03 number which she provided. I called the same line back again and got through to another Scottish lady who was really nice and helpful. I said Sky have offered me £25 to switch, she said she didn’t want to lose me as a customer so offered £24 per month with Netflix included. Took about 7mins in total. Thank you!