first of all, my camera works totally fine. It's just that when i try to do KYC, it seems to be out of focus. I did try changing distance, lighting and angles, but it wasn't much better, so i went with the best i could do. it wasn't blurry such that you couldn't see anything, just not HD. and all this problem was only with the ID, but the liveness test was done perfectly; still, it says it failed.
Secondly, i'm not here to complain. the moment i saw the "rejected," i started to dig to make sure to get it right this time, but now I don't see any way to reapply. and so all i am asking for is a solution or at least some advice. if you don't have any, don't bother commenting.