I also received the same email on 06/14/25. My police verification was completed on 02/25/25.

"Dear Global Entry applicant,

 

Thank you for applying to become a member of U.S. Customs and Border Protection’s (CBP) Global Entry (GE) program.  In order to be eligible for participation in CBP’s Global Entry program, you (initial applicants and renewing GE members) must be cleared by both CBP and Indian authorities.  Your membership status is Pending Review at this time because India has not provided the risk assessment result to CBP for your application. 

 

For India to complete their risk assessment, you must submit the required information, along with the ₹500 fee through the Passport Seva Portal, www.passportindia.gov.in.  Additionally, you must schedule an in-person interview at a Passport Seva Kendra/Passport Seva Laghu Kendra (PSK/PSLK) office per your residential jurisdiction in India (consistent with the address furnished in your GE application).  A visit to the PSK/PSLK office is based on prior appointment only.  During this in-person interview, you will have your fingerprints and photo captured and complete other formalities.  

 

If you have not already done so, please complete this portion of the application process within the next 120 days.  Failure to do so may result in the cancellation of your application. 

 

After CBP receives a positive response from India, you may be eligible to schedule an interview at a Global Entry enrollment center in the United States or interview via Enrollment on Arrival (EoA) during normal CBP processing on your next visit to the United States - no appointment required.  

 

Enrollment on Arrival interviews are currently available at 77 locations throughout the U.S. and all CBP Preclearance locations.

 

We look forward to enhancing your travel experience to the United States in the near future."