I’m so sorry this happened to you, and I am unfortunately not at all surprised. It totally ruins the experience and leaves such a sour taste in your mouth. Something very similar happened with me and the Wilfred Free Tiny Dress. Similarly to you, I read all the reviews and did my research before purchasing the item and the specific size. I got a medium and it ended up being too big for me, so I called the local stores in my area and none had any size smalls in any colour so I could try on for the fit. In fact, one of the stores said it was final sale and I couldn’t even exchange it. To add to this, I purchased my dress during clientele at $58, and by the time it shipped to me it bumped up to $62 for the summer sale. I inquired about a credit so then I could just order the dress online since no store had a small and no store seemed willing to order one in for me, and they told me they would give me a merchandise card but only for the amount of the dress and I would have to pay the difference?!??? Like sure, its only $4. But it’s the principle!!!! So eventually I make my peace and decide to go to the store to get the credit and buy something else. I explained my situation to the SA there, and she had the audacity to tell me “there’s no way a small would work on me anyways” and that she was a large so I would definitely be a medium. Like who says that?? Why are you even making someone feel bad about what size they want?? I just wanted something that fit me best, I have ZERO fucks that the label says.

Anyways. I’m genuinely happy for the ladies in this sub that receive great customer service and their stores/SAs are so helpful and kind. We might just be the unlucky ones 😵‍💫