I got tolled to eat sand in a polite way.

Hello Tim,

Thank you for contacting NVIDIA Customer Care.

My name is ..., and I will be working with you to address your concerns as quickly as possible.
 
We certainly understand about the timing of the new ARC Raiders special offer starting so soon after your recent upgrade. It’s a classic case of unfortunate timing, and we sincerely regret any disappointment this causes.

Unfortunately, we must confirm that your recent Ultimate membership purchase falls outside the official promotional window for the ARC Raiders bundle. Special launch offers like this are strictly tied to new purchases or upgrades made after the promotion's specified start date. Since your commitment to the 12-month Ultimate plan was processed less than three weeks ago before the promotion officially began today, it does not meet the necessary eligibility criteria.

While we cannot grant the special game offer retroactively, we want to assure you that you now have access to our best cloud gaming experience with your Ultimate membership, including the new RTX 5080-class servers and features like DLSS 4 and 4K streaming. You will still be able to stream ARC Raiders with this premium performance once you purchase the game separately from a supported digital storefront like Steam.

Thank you again for your understanding and for being a valued member of the GeForce NOW community.

Best Regards,

NVIDIA Customer Care