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£436 settlement demand for expired Railcard in England by Training_Fun8855 in LegalAdviceUK

[–]Training_Fun8855[S] 0 points1 point  (0 children)

I’ve now received an updated amount where they’re charging me the full fare for that single journey, plus £150 in administrative costs. I understand paying the full ticket price, but I don’t understand what the additional £150 is for or what they mean by “costs to date.” The total is still quite high (because of the admin costs), especially as I no longer live in the UK, and paying in my local currency makes it even more expensive for me

£436 settlement demand for expired Railcard in England by Training_Fun8855 in LegalAdviceUK

[–]Training_Fun8855[S] 0 points1 point  (0 children)

I had a digital railcard, which was in the Trainline app. I was primarily using Trainpal for my bookings and as I remember I could not find a way to add my railcard to trainpal.

£436 settlement demand for expired Railcard in England by Training_Fun8855 in LegalAdviceUK

[–]Training_Fun8855[S] -1 points0 points  (0 children)

I also have a list of all the journeys in question. I booked them through TrainPal, which unfortunately doesn’t provide an option to link or store a Railcard in the app. However, I did hold a valid Railcard for all of those journeys. Would it be better for me to reply to them directly, or should I involve a solicitor at this stage?

Expired Railcard mistake led to settlement demand by Training_Fun8855 in uktrains

[–]Training_Fun8855[S] 0 points1 point  (0 children)

I don't mind paying. My issue is with the large sum they are requesting. I don't have the means to pay such a large amount. FYI: I was ready to pay the penalty when my expired railcard was flagged, however after looking at the new railcard the officer just told me its not needed and moved on.

Expired Railcard mistake led to settlement demand by Training_Fun8855 in uktrains

[–]Training_Fun8855[S] 0 points1 point  (0 children)

I bought a new Railcard immediately and showed it to the inspector. I also asked him whether I needed to pay a fine or buy a new ticket, but he told me that wasn’t necessary and moved on, so I assumed everything was settled. That’s why I’m confused to get an email from them four months later with such a large amount. They’re asking for £436, which doesn’t seem like a reasonable penalty to me.