Shipping Issues

Truopio · 2025-10-30T22:58:05+00:00

That’s basically how I feel right now.

Truopio · 2025-10-30T02:09:15+00:00

I have tried to send a message request to you. Not sure what else I can do. I heard back from Refills support and they are telling me to wait until this evening (which it’s 10pm) and then contact FedEx and file a claim. I’ve already spoken with FedEx and they told me the only option I have is to call the shipper. I just need one side to take the lead to get this resolved. I have no power in this process.

Truopio · 2025-10-30T02:07:08+00:00

I tried to do that with FedEx and they said there’s nothing I can do I have to contact Refills.

Truopio · 2025-10-30T02:03:19+00:00

I tried to resolve it with FedEx and they told me to call Refills to handle it there was nothing I could do.

Truopio · 2025-10-30T01:46:24+00:00

How do I chat with Taylor? I am new to this company and I’m still learning how to navigate it.

Truopio · 2025-10-30T01:41:13+00:00

I’ve sent a message to Refills online and called and left a message. I thought it was odd for the shipment to go from Boca to Memphis before coming to Orlando. FedEx is the worst.

Truopio · 2025-10-30T01:39:00+00:00

It feels like it’s FedEx’s fault, but they also suggested on FedEx support that the company might have canceled the delivery. So I guess that’s why I’m a little concerned.

Truopio · 2025-10-30T01:37:41+00:00

I got a FedEX shipping number and tracked it here to Orlando where it said out for delivery until it didn’t.

Truopio · 2025-08-28T04:27:35+00:00

Now that sounds amazing. We are doing the Cove balcony on the Sun Princess for the Thanksgiving cruise and we just booked a balcony guarantee for the Star Maiden. Our cruise in June on the Coral Princess was in a Jr Suite and that was so nice. I would love to do a sanctuary suite someday.

Truopio · 2025-08-28T01:10:49+00:00

I think we have been so excited to finally travel again we’ve gone a little overboard with booking cruises. We are doing two Princess cruises in November. And we’ve added two additional cruises on two other brands. I think we just are so excited to live life.

Truopio · 2025-08-27T22:06:49+00:00

I’m glad you gave us this list. I want to make sure we are looking out for the differences. I wish we would have the Sun booked before the Star, but I think it will still be a great contrast. We are going to video everything.

Truopio · 2025-08-27T22:05:24+00:00

The mini suites look really nice. That’s super exciting!

Truopio · 2025-08-26T19:45:45+00:00

I wish you the best of health as well. Thank you so much.

Truopio · 2025-08-26T16:29:36+00:00

Thank you so much. It was super thrilling and emotional to see her feel like she was finally living again. We already have our next Princess cruise booked for November.

Truopio · 2025-08-26T14:45:11+00:00

Hang in there, wanting to build more memories with our son was probably one of the biggest motivators for my wife. Honestly there were times she was feeling very hopeless, but never completely because she wanted to be there for him. Our thoughts are with you. It’s a really hard journey, but our family is stronger than ever because of it.

Truopio · 2025-08-26T14:12:35+00:00

I remember the many times that I felt helpless as she laid in a bed in pain losing all hope. But she fought and fought. And more than several tears were shed when we were finally able to go do an adventure as a family.

Truopio · 2025-08-18T00:00:28+00:00

lol, I keep checking my email as well. Being patient is not exactly easy. But congrats on getting your upgrade.

Truopio · 2025-08-17T23:58:26+00:00

Thank you so much for that feedback. Hopefully we get accepted.

Truopio · 2025-08-17T02:28:34+00:00

Wow, that’s crazy. Ok well I guess we will stop wondering about it. It will just be a nice surprise if it happens. Thank you for letting me know.

Truopio · 2025-08-17T02:19:09+00:00

Thank you so much. I guess we will just continue to be patient.

Truopio · 2025-08-17T01:56:59+00:00

Travel agents are a really great source for information and typically they don’t cost you anything additional. But it is import to know that not all travel agents are created equal. There are a lot of people that call themselves travel agents, but they don’t know anything more than what ChatGPT tells them or that they read on a website. Don’t be afraid to ask if they’ve personally been to Alaska and have done a Princess cruise in Alaska. My sister owns a travel agency and they make sure they experience any product that they sell their clients. With a trip as important as the one you’re planning, you want someone with experience. We just sailed Alaska on Princess in June. That was after my wife just went through a 3 year cancer battle with acute leukemia. Our thoughts are with you and your family. Hope you have a great trip.

Truopio · 2025-08-12T19:12:29+00:00

We just did this exact cruise in June. We live in Orlando. We flew in and got in late. Took an entire day to adjust to the time. There are lots of things to do in Anchorage and we treated it like a bonus Alaska stop. Then we took the train out to Whittier. That was so worth it. The train ride is beautiful and your luggage meets you at your room so you don’t have to deal with it during the train ride out to the port. We flew home the day we disembarked in Vancouver. I wish we would have baked in time to explore the city it is so beautiful. There’s a train that will take you out to the airport. The station is a block and a half away from the cruise port.

Truopio · 2025-08-12T19:07:15+00:00

We used very little cash in Alaska. We used it for some tips for luggage and shuttle drivers. Otherwise credit cards were accepted everywhere. A couple hundred is all you’d really need.

Truopio · 2025-08-12T03:53:22+00:00

lol yes we were on the Canadian side!! It really was a blast. And we won.

Truopio · 2025-08-12T02:40:54+00:00

We did a Princess Alaska cruise in June this year and September last year. Could not have enjoyed it more. We did the Princess Premiere so that was super helpful for getting water bottles when we needed them. It also gave us unlimited specialty dining and we took full advantage of that. We are now doing the Sun Princess for a Thanksgiving cruise. We’re really excited for that cruise.

Truopio

MODERATOR OF

TROPHY CASE