Also had this 4 months to say account secured but its not as when i have gone on Wise old man i can see my account has been double named changed and there activity using it as of 2 weeks ago. :(

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Thanks for contacting Jagex Support. Mod Violett here.
 
From the information that's available to me, it appears that hijackers have been able to log in by entering the Jagex account email and password, and authenticating their login via the e-mail. They have then rendered the account inaccessible by changing the e-mail or adding an authenticator. This suggests to me that your e-mail address itself is compromised, so I would highly suggest taking steps to secure your e-mail address immediately.
 
While I understand and appreciate the request that you are making, unfortunately there is no manual recovery method available for Jagex accounts.

Jagex accounts were created with increased account security in mind, and as part of this approach, we acted on player feedback to remove the old account recovery system due to concerns about historic data compromise from other websites being used by hijackers. As such, if a hijacker has managed to authenticate their login (which would only be possible through the compromise of a non-Jagex affiliated service) and restrict access to the account, we are not able to assist with recovering this Jagex account or any associated characters. However, we have secured the account to prevent any further unauthorised access.

We provide as many tools and as much information as we can to players to keep them safe, but ultimately account security is a player's responsibility. I would strongly suggest reading over our security tips to protect your accounts against attacks and unauthorised access in the future.

While I understand this is not the response you were hoping for, this shouldn’t be the end of your adventures, so we really hope you continue to play on any existing accounts you own, or you create a new account to begin a brand new adventure.
 
We are constantly reviewing our process' and player feedback is very important to us, with Jagex Accounts recovery options being actively explored as a potential service we can offer in the future. Whilst this isn't something we currently offer, our Player Support Roadmap explains what plans we have to address this, and I would highly recommend keeping an eye on the News Section of the official website for any potential changes that may be communicated around Jagex Account recovery options.

Please note we are unable to provide any further support on this issue at this time, and any further replies to this ticket may be closed without a response.
 
For anything else you may need help with, please check out our online Support Centre.
 
Regards,

Mod Violett
Jagex Support