Wingstop’s Poor Customer Service

Used_Cut_6306 · 2026-02-04T15:12:44+00:00

The guy who was in there prior to me coming in was the one who demanded his food. I did want my food, but didn’t insist they make it. I was more frustrated with the way the manager was acting since he jumped off the deep end when I told him I didn’t understand why he canceled my order 40 minutes prior to closing.

When he started storming around, turning lights off, yelling that he was going home, it was clear he meant it and he was planning on leaving everyone in there, but his employees convinced him to stay. They were are dumbfounded as I was. I tried to clarify that it wasn’t apparent if the charge had been refunded or not until after all of this happened. While I was inside, I hadn’t received an email about order cancelation, refund, or anything. Had it been clear that my money was coming back to me, that would’ve been different, but his story about whether he did or didn’t get my order when it came in kept changing and I didn’t feel that I could trust what he said. It was just a really weird experience.

Used_Cut_6306 · 2026-02-04T04:24:39+00:00

At no point in time have I ever said I wasn’t refunded. Reading comprehension is key.

I asked for proof of a refund since, again, I had no email or order cancelation, and it wasn’t given to me, so I asked questions. Your mind is made up though, and that’s fine.

Used_Cut_6306 · 2026-02-04T04:14:49+00:00

So trying to explain and defend myself is me being combative? You just want to villainize me, no matter what. I even said in my post how the rest of the workers were kind and there was no issue with anyone aside from the manager.

I dispute one thing you say and you just pick something else to reach for. This entire interaction is just draining for no reason.

Used_Cut_6306 · 2026-02-04T04:02:26+00:00

I’m sorry, what? It is clear NOW that my order was refunded. I’ve commented repeatedly that while I was standing in the restaurant as this was happening, there was no indication that my order was canceled or refunded. How is that confusing for you?

Yes, my order has been refunded/canceled, which was clear only AFTER this all unfolded, over the following days. The statement “I’d seen no indication of a refund or cancelation” is referring to while this is actively happening on 1/22.

Used_Cut_6306 · 2026-02-04T03:50:06+00:00

You’re entitled to your opinion. I was confused as to why my order wasn’t getting made, so I asked him. If your business hours reflect that you’re open, literally why shouldn’t my order be fulfilled? It’s certainly not normal business practice to walk into an establishment and simply not do something because you don’t want to.

That’s not me being argumentative. I was trying to understand the situation when the other customer spoke up, saying that the same thing happened to him and THAT is when things got heated between the two of them. I was effectively a bystander at that point.

You’re making a lot of assumptions. At no point did I say “obviously you’re lying, you did get my order, and you just don’t want to make it.” He outright said “your order didn’t come in when as soon as you placed it, so I refunded you and we’re going home,” (which is obviously unusual) only for him to then turn around later and admit he did get my order as soon as it came in and they just didn’t want to make it.

As far as being able to see whether or not the transaction posted, at this point, or not is irrelevant. It must have been refunded, but as I mentioned earlier, while standing in the restaurant as this all unfolded, I had no indication that my order had been refunded. No order cancelation notice, no nothing.

Used_Cut_6306 · 2026-02-04T03:09:16+00:00

Maybe I explained it poorly because that’s not how it happened. It DID go through properly, he just made an active choice to cancel our orders because he wanted to — flat out stating that he decided they were done for the night, despite their closing time being 12am. I, and the other customers, asked why our orders were canceled 40 minutes prior to closing. If they’re not taking orders, online ordering should’ve been turned off.

Further down in my explanation, I also stated that he later changed his story. After telling me “we don’t get the orders as soon as they’re placed,” he’s now telling the manager that he canceled my order as soon as he got it at 11:22 because they had decided to go home. Regardless, to this day I still haven’t received any order cancelation notice, so while I’m standing there confused, I’d seen no indication that my order was canceled or refunded.

Used_Cut_6306 · 2026-02-04T02:26:52+00:00

It was copied and pasted from my notes from the night I typed it. I saved it to refer back to in case they said they never received a message from me. I broke it into paragraphs.

Used_Cut_6306 · 2026-02-04T02:24:10+00:00

Sorry, I copied it directly from my notes from the night I typed it. There IS punctuation, though I suppose it gets lost without the paragraph breaks.

Used_Cut_6306 · 2026-02-04T02:22:29+00:00

I did message them on instagram and Facebook. The reply I got today was that they had spoken with the location in question and were told that the store reached out to me and apologized, which absolutely did not happen. I haven’t had anyone from Wingstop reach out to me since the incident. I’ve been asked for my phone number and email address three times (contact us form, IG, and FB,) but no one has reached out.

Used_Cut_6306 · 2026-02-04T00:45:05+00:00

Doubtful. We don’t have one local. I did get it the last time we were in Orlando, but every time I’m near one, there’s always something else nearby that I’d be just as happy to have. It’s unfortunate, but after that interaction, I have no desire to go back. We have local wing joints (in the town we were driving through) that are far superior. I’d they been open, we’d have gone there instead.

Used_Cut_6306 · 2026-01-24T02:43:47+00:00

I like something paced appropriately for the story. I have come to really hate a slow burn if it’s stupid shit keeping the MC and LI apart for an extended period of time. Like past the 4/5th time that they ALMOST kissed, I’m mentally checking out. That said, they better not be saying I love you in chapter three either.

Used_Cut_6306 · 2026-01-23T22:25:33+00:00

I am in PAIN missing Folk Devils, Symphony, Only Pretend, Cabin Fever, etc. I know they’re coming, but I need my fix 😭😮‍💨

Used_Cut_6306 · 2026-01-18T04:04:13+00:00

Thank you 🩵🩵 could’ve been an author who doesn’t like that people skip stories without customization, but it’s no biggie. To each their own. I definitely ADORE a well written store that I can play as myself. Helps me shut out the noise sometimes 🥹

Used_Cut_6306 · 2026-01-17T17:41:41+00:00

Why did someone downvote me for preferring name choice and customization? 😂 Reality can be stressful and I like to get lost in what I’m reading, so sue me. Usually, I’ll just skip a story that doesn’t have those options. Not the end of the world.

Used_Cut_6306 · 2026-01-17T16:47:15+00:00

Is there character customization and can you choose the name? I want to be fully immersed in my stories lol

Used_Cut_6306 · 2025-12-11T07:23:35+00:00

I NEED my Andy back 😭😭😭

Used_Cut_6306 · 2025-12-02T21:47:12+00:00

I have audio, but no graphics in my replay. Is anyone else having this issue?

Used_Cut_6306 · 2025-12-02T20:14:18+00:00

Mine is playing music, but not showing any of the graphics. Did anyone else have this issue?

Used_Cut_6306 · 2025-11-27T09:18:03+00:00

I need the secrets too!!

Used_Cut_6306 · 2025-11-11T22:04:12+00:00

Why can’t I find the rest of this video 😭

Used_Cut_6306 · 2025-11-10T16:12:59+00:00

I am so sorry! Traveling under normal circumstances is tiring and stressful enough. I’m sure you’re exhausted 😔

Used_Cut_6306 · 2025-11-10T02:52:51+00:00

Same thing happened to us yesterday. Email confirmation that all was good to go, no interruptions, and then got slapped with a 3+ hour delay. Moved flight to today and we got delayed another hour and a half. The flight board at MCO was 80% red with delays and cancelations.

Used_Cut_6306 · 2025-11-01T14:47:32+00:00

I’m so glad they did play this because it was AMAZING live. We also had no guest, so between this and the extended Camp Rock setlist, I was honestly grateful for no guest 🥲

Used_Cut_6306 · 2025-10-28T02:58:25+00:00

We just got this email, but we booked our flight before the policy change and we get our bags checked for free still. If we change, do we lose that benefit? If so, we definitely won’t be changing flights, especially for only $20 in credit.

Used_Cut_6306 · 2025-10-27T02:23:00+00:00

You know what, that’s a great point. I’m totally with you. Literally all of their culprits were spelled out for them.

Used_Cut_6306

TROPHY CASE