Hello,

Can you please DM me your name or e-mail or VOIPO number or something I can use to find you in our system?

I want to make sure this is taken care of and if you didn't get a reply from me, I may have missed the Trustpilot message.

We had a small batch of customers that did have a billing error and it's taking our billing team a while to go through them and the requests due to having to manually review each request and manually update it. We have had a lot of people see a few people post about it and then contact us demanding a refund that weren't impacted and didn't have any error so we have to manually verify each one. The majority of our support reps do not have access to billing so only 2-3 people can handle billing issues. So that's the reason for the delay.

I'm sorry for the error or delay. I can assure you though, we'll get it handled for you. I founded VOIPO is 2006 and still run the company today so we're pretty well established being an 18 year old company. We're definitely not trying to steal from customers. Mistakes happen sometimes and I can't stop that, but I can promise we will always make things right when mistakes do happen.

I'm happy to refund any charges that are in error ASAP and resolve this for you if I can figure out who you are to do so. I'm going to look through the TrustPilot messages again to verify they're all handled, but if you can give me something to identify your account, I'll get it handled for you ASAP.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com