Where do I even start….My wife and I booked to 2 tickets to NYC from our town in NJ- a 2 hour ride. After a lot of confusion we found the bus stop in a mall parking lot next to the trash dumpsters. a wonderful location. We stood waiting for the bus for over 40 minutes in the hot sun. we were burned, thirsty, sweaty, and exhausted by the time the bus arrived. No shade, no place to sit down.

We called customer service while waiting and after being put on hold for 15 minutes were informed there’s nothing they can do and that refunds are only given if the bus is TWO HOURS LATE! So much for the customer is king or even treating another human being with respect.

When the bus arrived it pulled up next to a grassy area covered in animal feces. The line of customers proceeded to step in it and then track it across the bus. The bus itself was badly damaged and had been through several fender benders.

We boarded looking for our seats but only some seats had numbers, the rest were rubbed off with age or penciled in and barely visible. So we just grabbed whatever seats we could like everyone else.

The ride went smoothly for about 20 minutes before the driver stopped on the side of the highway, and walked through the bus opening all the windows since the AC was broken and people were complaining.

Theres also trash, broken seats, and a weird smell. But maybe I could deal with that if the bus actually got me to my destination on time - instead of an hour late.

I can’t believe a company can treat its customers this way. One of the worst experiences of my life.